Vincent Quinn

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Implemented store policies and procedures to remain compliant with corporate guidelines.
• Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
• Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
• Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
• Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
• Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
• Oversaw daily operations, ensuring store met its performance and sales goals.
• Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
• Developed and executed staff training programs to enhance customer service skills.
• Implemented safety protocols, ensuring secure environment for both staff and customers.
• Improved team morale and productivity through regular feedback and recognition programs.
• Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Used hand and power tools, equipment, and instruments accurately.
• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Directed daily operations of team of Number technicians and shop professionals.
• Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
• Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
• Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
• Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
• Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
• Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
• Enhanced team skill levels through regular training sessions and workshops.
• Established mentorship program to support professional development of junior staff.
• Supervised ongoing daily production phases.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Located and resolved problems with team production and performance to maintain consistent quality levels.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Performed safety and emissions inspections.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Completed customer orders and warranty services according to manufacturer specifications.
• Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
• Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Conducted routine maintenance checks for improved vehicle safety and longevity.
• Maintained up-to-date knowledge of automotive industry standards and practices.
• Enhanced vehicle performance by conducting detailed diagnostic procedures.
• Diagnosed complex electrical issues, restoring vehicle functionality.
• Conducted safety inspections to comply with legal and company standards.
• Investigated customer complaints to identify cause of malfunctions.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Improved team productivity by introducing innovative project management tools and techniques.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

Automotive and light truck technician

Perform the highest quality repairs and service above and beyond

company standards

Maintain a clean organized and safe working environment