Summary
Overview
Work History
Education
Skills
Timeline
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Vincent Ramos

Harbor City,CA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

13
13
years of professional experience

Work History

Senior Assistant Manager

Americas Tire
05.2011 - Current
  • Led a team of junior assistants, ensuring efficient task completion and professional development.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
  • Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
  • Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
  • Supported senior management by providing data-driven insights for strategic decision-making processes.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Conducted daily staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Established strong relationships with vendors, negotiating favorable terms that saved costs without sacrificing quality.
  • Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
  • Enhanced customer satisfaction through timely issue resolution and proactive communication.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Phineas Banning Senior High School
Wilmington, CA
06.2011

Skills

  • Store Cleaning
  • Staff Training and Development
  • Customer Relationship Management
  • Operations Management
  • Inventory Control
  • Staff Scheduling
  • Money Handling
  • Customer Relations
  • Product and service knowledge
  • Recruiting and interviewing

Timeline

Senior Assistant Manager

Americas Tire
05.2011 - Current

High School Diploma -

Phineas Banning Senior High School

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Vincent Ramos