Vincent Robertson II
Mechanicsville,VA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing exceptional guest service.
Overview
4
4
years of professional experience
Work History
Assistant General Manager/Head Bartender
Arkesia
07.2022 - 09.2023
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Interacted well with customers to build connections and nurture relationships.
- Managed team schedule with eye for coverage needs and individual strengths.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Motivated, trained, and disciplined employees to maximize performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
Bartender
Drive Shack Inc.
05.2022 - 09.2022
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant General Manager
Hooters
10.2021 - 04.2022
- Managed budget implementations, employee evaluations, and contract details.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bartender/Certified Server Trainer
Bonefish Grill
09.2019 - 06.2020
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Obtained cash bank and stocked service bar to prepare for operation.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
- Established and maintained quality control standards.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Provided coaching and mentoring to employees.
Education
Bachelor of Arts - Music Industry
North Carolina Central University
Durham, NC06.2006
Bachelor of Arts - Mass Communication
University of Pittsburgh - Bradford
Bradford, PA06.2006
Associate of Arts - Music
J. Sergeant Reynolds Community College
Richmond, VA06.2006
High School Diploma -
Henrico High School
Richmond, VA06.2002
High School Diploma -
Hermitage High School
Richmond, VA06.2002
Skills
- Teamwork and Collaboration
- Staff hiring
- Human Resources
- Outgoing Personality
- Drink Pairing Knowledge
- Wine and liquor knowledge
- Aloha POS
- Glassware knowledge
- Menu Memorization
- Drink Preparation Techniques
- Food Running
- Customer service expertise
Timeline
Assistant General Manager/Head Bartender
Arkesia
07.2022 - 09.2023
Bartender
Drive Shack Inc.
05.2022 - 09.2022
Assistant General Manager
Hooters
10.2021 - 04.2022
Bartender/Certified Server Trainer
Bonefish Grill
09.2019 - 06.2020
Bachelor of Arts - Music Industry
North Carolina Central University
Bachelor of Arts - Mass Communication
University of Pittsburgh - Bradford
Associate of Arts - Music
J. Sergeant Reynolds Community College
High School Diploma -
Henrico High School
High School Diploma -
Hermitage High School
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