Vincent Romano
Wolcott,CT
Summary
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Domino's Pizza
West Hartford, CT
03.2019 - 08.2020
- Supervised and mentored 15 team members and facilitated daily operations to drive business growth.
- Designed schedules for 15 front of house employees, adapting schedules based on seasons, days and employee availability.
- Automated tasks to reduce labor costs and increase productivity.
- Optimized profits by controlling food, beverage and labor costs daily.
- Optimized schedules to better control resource and labor costs.
- Developed budgets and estimated labor costs.
- Achieved optimization by analyzing material and labor costs.
- Acknowledged outstanding staff performance to boost morale.
- Set company culture, facilitated communication and built cohesion between team members.
- Conferred with human resources to identify, onboard and mentor new [Type] team members.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Led network of 15 team members while effectively meeting performance objectives.
- Developed work schedules for all team members to maximize shift coverage.
Lead Driver
Dominos Pizza Inc.
Willimantic, CT
08.2017 - 08.2018
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Head Cashier
ShopRite
Waterbury, CT
09.2015 - 08.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Customer Service Representative
ShopRite
Waterbury, CT
06.2016 - 07.2017
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Took orders from customers and handled payment processing.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Took money and cards from customers to handle payment processing.
- Coordinated between billing department and customers to resolve problems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma -
Wolcott High School
Wolcott, CT06.2016
Accounting And Business Management
Naugatuck Valley Community College
Waterbury, CTSkills
- Performance improvement
- Client Account Management
- Training and Development
- Food Preparation and Safety
- Employee scheduling
- Operations management
- Efficient multi-tasker
- Recruitment
- Team Leadership
- Conflict Resolution
- Deadline-oriented
- Budgeting
- Consistently meet goals
Accomplishments
My Labor Goal was reduced 3% after the first month being on the job, based off how well i made arrangements to the schedule.
I am also currently the record sales week holder for the West Hartford franchise with the previous record being broken in 2017
Timeline
General Manager
Domino's Pizza
03.2019 - 08.2020
Lead Driver
Dominos Pizza Inc.
08.2017 - 08.2018
Customer Service Representative
ShopRite
06.2016 - 07.2017
Head Cashier
ShopRite
09.2015 - 08.2017
High School Diploma -
Wolcott High School
Accounting And Business Management
Naugatuck Valley Community College
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