Vincent Rose
Brighton,CO
Summary
Driven professional with extensive experience as a Service Technician, adept in troubleshooting and preventive maintenance. Demonstrates exceptional customer service and mechanical aptitude, ensuring high satisfaction and system reliability. Skilled in regulatory compliance and safety procedures adherence, contributing to a 30% reduction in operational issues.
Overview
7
7
years of professional experience
Work History
Service Technician
Butts Rental
07.2023 - Current
- Installed new equipment components and explained operation and routine maintenance protocols to customers when returning their equipment.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and team and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Controls Technician
Building Technology Systems
09.2019 - 01.2024
- Maintained accurate spreadsheets and records of system operations.
- learned troubleshooting control system malfunctions and creating plans for repair.
- Tested and calibrated electrical and pneumatic devices following use of diagnostic tools.
- learned development and implementation of programs for preventive maintenance in control devices and BAS systems equipment.
- Verified site locations, followed safety policies and minimized risk of worker injury.
- Coordinated with multiple staff departments to negotiate and facilitate assigned commitments.
- Interpreted and modified blueprints and schematics.
- Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
- Rendered technical drawings and electrical systems specifications to fit company standards.
- Retested electrical products and systems to determine effect of modifications.
Courtesy Clerk
King Soopers
05.2017 - 05.2019
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Maintained clean and tidy checkout area to optimize service delivery.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor Of Music - Music Production And Audio Production
Full Sail University
Winter Park, FL05.2024
Diploma -
Broomfield High School
Broomfield, CO05.2019
Skills
- Project Oversight
- Preventive Maintenance
- Regulatory Compliance
- Quality Assurance
- Work Documentation
- Customer Service
- Time tracking
- Technical Support
- Heavy Lifting
- Equipment Demonstration
- Work with Minimal Supervision
- Professional and Courteous
- Flexible and Adaptable
- Commercial construction experience
- System Installation
- Operating Test Equipment
- OSHA Requirements
- Troubleshooting skills
- Valid Driver's License
- Installation and Repair
- HVAC Systems
- Mechanical Aptitude
- Analytical Thinking
- Punctual and Reliable
- Document Management
- Safety Procedures Adherence
- Mechanical abilities
- Hand tool knowledge
- Troubleshooting ability
- Attention to Detail
- Hand tool expertise
- Power tool proficiency
- Client Relationship Management
Timeline
Service Technician
Butts Rental
07.2023 - Current
Controls Technician
Building Technology Systems
09.2019 - 01.2024
Courtesy Clerk
King Soopers
05.2017 - 05.2019
Bachelor Of Music - Music Production And Audio Production
Full Sail University
Diploma -
Broomfield High School
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