Vincent Roulhac
New York,NY
Summary
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
6
6
years of professional experience
Work History
Manager
Lowes Home Improvment
Staten Island, New York
01.2024 - 09.2024
- Training
- mentoring
- coaching employees
- Leadership.
- Team building.
- Planning.
- Problem-solving.
- Goal-oriented.
- Motivating.
- Communication.
- Time management.
Concierge
Generation Atlanta
Atlanta, Georgia
03.2023 - 12.2023
- Greeting guests: Welcome guests and create a hospitable atmosphere
Providing information: Offer directions, recommendations, and information about local attractions, restaurants, and events
Making arrangements: Help with reservations, tours, and travel arrangements
Handling requests: Respond to guest requests and concerns, and resolve issues professionally - Collaborating with other departments: Work with other departments to ensure a great guest experience
- Handling luggage and packages: Communicate with guests about luggage storage and packages
- Assisting with special requests: Accommodate special requests when possible
- Providing escort services: Provide escort services to guests
- Managing tenant requests: Manage tenant requests
- Handling incident reports: Handle incident reports
- Responding to emergencies: Respond to emergency situations
Picker/Packer
Amazon
12.2021 - 08.2022
- Located merchandise to fulfill picking tickets
- Labeled specific inventory types
- Always Following proper loading and safety procedures
- Put deliveries away in the appropriate areas
- Stacked deliveries into the delivery vehicle as needed
Shift Manager
Taco Bell
03.2020 - 08.2022
- Supported the RGM by running great shifts in a self-sufficient manner
- Took ownership and responsibility to solve problems; seek help from others when appropriate; and was willing to provide help and guidance to others
- Executed the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service was completed
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Ensured food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, is polite and pleasant when speaking with customers
- Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
- Provide regular feedback to the RGM on the performance of Team Members
- Actively participates in the training of Team Members
- Assist management by following cash control/security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin
Team Member
Taco Bell
01.2020 - 03.2020
- Supported the RGM by running great shifts in a self-sufficient manner
- Took ownership and responsibility to solve problems; seek help from others when appropriate; and was willing to provide help and guidance to others
- Executed the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service was completed
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Ensured food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, is polite and pleasant when speaking with customers
- Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
- Provide regular feedback to the RGM on the performance of Team Members
- Actively participates in the training of Team Members
- Assist management by following cash control/security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin
Stock Associate
CVS
06.2018 - 01.2020
- Stocked shelves and took inventory
Education
High School Diploma -
Kingston High School
06.2017
Skills
- Communication: The ability to send and receive information
- Problem-solving: The ability to identify problems, find their root cause, and come up with solutions
- Time management: The ability to organize tasks effectively, especially for projects with deadlines
- Interpersonal skills: The ability to understand, communicate with, and relate to other people These skills include collaboration, negotiation, teamwork, and problem-solving
- Computer skills: Technical skills that are required to accomplish job tasks
Timeline
Manager
Lowes Home Improvment
01.2024 - 09.2024
Concierge
Generation Atlanta
03.2023 - 12.2023
Picker/Packer
Amazon
12.2021 - 08.2022
Shift Manager
Taco Bell
03.2020 - 08.2022
Team Member
Taco Bell
01.2020 - 03.2020
Stock Associate
CVS
06.2018 - 01.2020
High School Diploma -
Kingston High School