VINCENT RUBY
Tulsa
Summary
Professional with a clear vision who can work independently with little to no supervision. Demonstrate ability to manage the day-to-day operations of a full-service automotive service. department. Expert knowledge of automobiles, parts, and repair. 1. One of the most important things to know about me is that I am a very hard worker and I take my job very seriously because I'm a representation of the company that I work for. 2. Also I'm helping oriented anything that I can do to help my fellow employees is what I would have no problem doing. 3. I'm a very fast learner and I love to learn
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Lead Customer Service Representative
Jiffy Lube Oil Change Center
Tulsa
02.2023 - Current
- Managed daily operations and customer inquiries at a fast-paced oil change center.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Assisted customers in understanding vehicle maintenance services and options available.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Documented service records accurately for compliance with company standards and policies.
Assistant Service Manager
Valvoline Instant Oil Change
Fort Worth
10.2018 - 10.2021
- Responsibilities included inventory tracking oil air filter as well as cabin air filter orders.
- Also responsible for training new hires as well as providing excellent customer service to the public.
Assistant Service Manager
Take 5 Oil Change
Fort Worth
05.2021 - 09.2021
- Responsible for opening and closing the store.
- Other tasks assigned to me are making deposits, taking care of customer claim.
- Also insuring that proper training is given to new hires.
Assistant Service Manager
Jiffy Lube
Fort Worth
06.2018 - 09.2019
- Maintained effective customer service by quickly resolving service requests, resulting in a [Number]% increase in overall sales.
- Pushed my team to achieve and exceed sales goals.
- Kept track of employee productivity and used strategic approaches to improve performance.
- Provided a high level of service to clients in order to maintain and expand business relationships in the future.
Boatswain's Mate
United States Navy
- Responsible for assisting with ship replenishment when underway on deployment.
- Also loading and unloading delivery vehicles and maintaining ship cleanliness and order.
Education
High School -
Central High School
Tulsa, OK 08.1991 - 05.1995
Skills
- Hard worker
- Team-oriented
- Fast learner
- Customer service
- Inventory tracking
- Training new hires
- Inventory management
- Service documentation
- Vehicle maintenance
- Effective communication
- Problem solving
- Attention to detail
Timeline
Lead Customer Service Representative
Jiffy Lube Oil Change Center
02.2023 - Current
Assistant Service Manager
Take 5 Oil Change
05.2021 - 09.2021
Assistant Service Manager
Valvoline Instant Oil Change
10.2018 - 10.2021
Assistant Service Manager
Jiffy Lube
06.2018 - 09.2019
High School -
Central High School
08.1991 - 05.1995
Boatswain's Mate
United States Navy