Vincent Ruiz
Chino,CA
Summary
Proven customer service expert with a track record of resolving conflicts and boosting customer loyalty at Metro Pcs. Skilled in bilingual communication and critical thinking, adept at enhancing customer satisfaction and streamlining service operations. Demonstrates exceptional problem-solving abilities and cash handling efficiency, contributing to significant improvements in customer service delivery.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Metro Pcs
10.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responding to inquiries: CSRs answer questions and provide information to customers via phone, email, chat, or in-person. They may also forward questions to the appropriate department.
- Processing orders: CSRs manage orders from start to finish, including returns and exchanges.
- Gathering feedback: CSRs collect customer feedback on products and services and share it with the relevant department.
- Educating customers: CSRs educate potential customers about products and services.
- Resolving complaints: CSRs identify and address customer concerns and resolve grievances.
- Cash register operation: Scan items, itemize and total purchases, and collect payment.
- Other duties: Balance the cash register, generate reports, bag purchases, and maintain a clean work area
Grocery Stocker
Grocery Outlet Bargain Market
01.2024 - 09.2024
- Stocking shelves: Ensuring that shelves and display racks are fully stocked with products
- Unloading trucks: Using a pallet jack to unload products from delivery trucks and reloading them with returns
- Maintaining quality: Inspecting products for quality and following food safety and quality control standards
- Cleaning: Keeping the store clean and presentable by sweeping, mopping, and washing windows
- Helping customers: Providing customer assistance by answering questions, locating products, and making recommendations
- Maintaining displays: Ensuring that products are properly organized, labeled, and rotated
- Working with others: Collaborating with warehouse managers and other associates
- Ability to lift and carry up to 50 pounds
- Ability to work in a variety of positions, including bending, stooping, climbing, and reaching
- Ability to perform simple math calculations
- Ability to understand and follow instructions
- Ability to multitask
- Ability to interact with customers and coworkers in a friendly manner
Education
High School Diploma -
Chino High School
Chino, CA 08.2024 - 05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cashier Ability
- Bilingual in the English/Spanish
Accomplishments
- Sports Medicine Certificate
- Certified CPR and First Aid
- Track/Field Acknowledgements
Certification
- Sports Medicine Certificate
- CPR
Languages
Spanish
Professional Working
Timeline
High School Diploma -
Chino High School
08.2024 - 05.2025
Grocery Stocker
Grocery Outlet Bargain Market
01.2024 - 09.2024
Customer Service Representative
Metro Pcs
10.2023 - 12.2024
- Sports Medicine Certificate
- CPR
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