Vincent Salsone
Las Vegas
Summary
Productive master automotive technician and professional shop operator keep safety and customer satisfaction front and center. Versatile repair and maintenance technician with 42 years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Master Automotive Technician/Owner/Operator
Reliance Auto Repair, LLC
2014.04 - 2024.02
- Explain estimates and determine repair timelines to manage customer expectations.
- Delegate and supervise vehicle diagnostic and repair
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Completed customer orders and warranty services according to manufacturer specifications.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Coordinated with parts department to determine availability of necessary components.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Investigated customer complaints to identify cause of malfunctions.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
ASE Master Automotive Technician
Nevada Auto Sales
2011.06 - 2014.03
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Associate of Science - Automotive Technology
SUNY College of Technology At Farmingdale
Farmingdale, NYSkills
- Diagnosis and repair
- Preventative maintenance
- Suspension and alignment
- Electrical systems
- Mathematical aptitude
- Brake repair and replacement
- Clean driving record
- Friendly people person
Certification
- ASE (National Institute for Automotive Service Excellence) Master Technician Certification
Timeline
Master Automotive Technician/Owner/Operator
Reliance Auto Repair, LLC
2014.04 - 2024.02
ASE Master Automotive Technician
Nevada Auto Sales
2011.06 - 2014.03
Associate of Science - Automotive Technology
SUNY College of Technology At Farmingdale
- ASE (National Institute for Automotive Service Excellence) Master Technician Certification
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