Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Vincent Sampson

Ridgeland,MS

Summary

Compassionate Resident Monitor well-versed in supporting the needs of patients and staff. Specializing in safety monitoring and compliance standards, and familiar with security procedures and resident control guidelines. Bringing 7 years of experience and seeking new professional challenges. Dismas Charities Jackson is a stagnant facility that is in need of a Director with a working knowledge of policies and procedures, flexibility of hours needed to work and an ability to advance the facility to new heights (including but limited to, fitness classes,life skills courses, and community engagement.

Overview

1
1
Certification

Work History

Resident Monitor

Dismas Charities
Jackson, MS
2021 - Current
  • Assisted in the maintenance of resident records and files.
  • Conducted regular rounds of assigned areas to ensure security measures were being followed.
  • Responded promptly to emergency situations and took necessary action to resolve issues.
  • Maintained accurate documentation of incidents or unusual occurrences involving residents.
  • Actively sought out opportunities to enhance the quality of life for all residents through creative problem solving techniques.
  • Educated staff on proper protocols related to resident care and facility operations.
  • Performed basic first aid treatment when necessary until professional help arrived.
  • Observed changes in behavior or physical condition among residents that could indicate illness or injury.
  • Encouraged positive interactions between staff members, families and visitors while maintaining a safe environment.
  • Gave every resident and staff member due respect and support.
  • Completed required documentation on patient behaviors, movements and incidents.
  • Kept building areas organized, clean and neat.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Developed and deepened relationships with residents and fellow staff.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Answered telephones and routed calls or delivered messages.
  • Administered, coordinated or recommended disciplinary and corrective actions.

Membership Services Representative

The Walter Payton Recreation & Wellness Center
Jackson, MS
2016 - 2019
  • Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
  • Maintained accurate records of member accounts, including payments and renewals.
  • Processed incoming applications for membership and kept up-to-date databases of memberships.
  • Monitored renewal dates for existing memberships and coordinated follow-up activities as needed.
  • Developed promotional materials to increase awareness of membership services among potential customers.
  • Coordinated special events, such as conferences, tournaments or workshops related to membership services.
  • Implemented strategies to improve customer satisfaction ratings from members regarding our services.
  • Performed administrative tasks such as filing documents, data entry, or preparing correspondence.
  • Provided training sessions for new employees on best practices when handling customer inquiries.

Lead Security Officer

T & T Executive Protection
Jackson, MS
2019 - 2021
  • Ensured compliance with security protocols and procedures.
  • Developed policies related to safety and security operations.
  • Conducted regular patrols of premises to ensure safety of staff and visitors.
  • Provided training to new security personnel on operational procedures.
  • Coordinated emergency response plans in the event of a breach or incident.
  • Supervised team members during shift changes and ensured proper coverage at all times.
  • Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
  • Verified identification credentials of employees, customers, and visitors before allowing access to premises.
  • Investigated complaints from staff regarding harassment or misconduct within the workplace.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Provided friendly and professional assistance to employees, visitors and customers.

Credit Manager

Rent A Center Warehouse & Retail Store
Jackson , MS
2019 - 2021
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Ensured timely and accurate processing of all credit transactions.
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Monitored customer account details for non-payments, delayed payments and other irregularities.
  • Analyzed financial data to determine the degree of risk involved in extending credit.
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
  • Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
  • Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.
  • Performed periodic audits of customer accounts to ensure compliance with company policies and procedures.
  • Assisted external auditors by providing requested documentation pertaining to customer accounts.
  • Maintained a current knowledge base of applicable laws governing commercial credit transactions.
  • Coordinated the preparation of legal documents used in collections proceedings when necessary.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.

Education

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
12-2021

Skills

  • Safety awareness
  • Documentation abilities
  • De-Escalation Techniques
  • Regulatory Requirements
  • Efficiency in Excel, Microsoft and Power Point
  • Interpersonal Relationships
  • Crisis Management
  • Policy Enforcement
  • Client Relationship Management
  • Behavior monitoring
  • Working knowledge of policy and procedures

Certification

  • First aid
  • Safe Driving
  • Food Prep
  • Bureau of Prison policies and procedures.

References

References available upon request.

Timeline

Resident Monitor

Dismas Charities
2021 - Current

Membership Services Representative

The Walter Payton Recreation & Wellness Center
2016 - 2019

Lead Security Officer

T & T Executive Protection
2019 - 2021

Credit Manager

Rent A Center Warehouse & Retail Store
2019 - 2021

Bachelor of Science - Criminal Justice

Jackson State University

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Vincent Sampson