Vincent Santa Cruz
San Bernardino,CA
Summary
Proven Sales and Financial Consultant with a strong track record, adept in relationship building and lead qualification. Excelled in identifying opportunities and achieving sales quotas. Ability to exceed performance goals, revenue growth effectively and build customer relationships. In-depth knowledge of products and services, execute strategies to close deals and maintain customer satisfaction.
Overview
17
17
years of professional experience
Work History
Personal Account Advisor
Chaffey Federal Credit Union
Rancho Cucamonga, CA
04.2025 - Current
- Managed client account inquiries, providing tailored financial solutions to enhance member satisfaction.
- Ensuring compliance with regulatory standards and internal policies.
- Cultivated relationships with members, promoting credit union products and services.
- Resolve account discrepancies swiftly, maintaining accuracy.
- frontline financial role focused on member service, sales, and compliance, handling new accounts (savings, checking, CDs), loan applications (auto, personal), and providing information on various credit union products, prioritize member needs and guiding members to better financial health.
Inside Sales Representative
Hydro Tek
Redlands, CA
09.2023 - 03.2025
- Making outbound calls to potential customers.
- Creating and maintaining customer database.
- Explaining product features and benefits Closing sales and achieving quotas.
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Maintain positive and collaborative relationships with peers, customers and company managers.
Sales Representative/Financial Consultant
Sky Capital Finance
Orange
01.2021 - 08.2023
- Provide financial planning services by advising the customer on the advantages of different product options in alignment with their financial needs
- Interact professionally with clients by phone or in person to update the client's profile and financial situation
- Collect and analyze customer data such as income, assets, investments and/or debts to determine appropriate financial needs.
Personal Banker
Wells Fargo
Montclair
10.2016 - 01.2021
- Provide exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions
- Assist customers with their financial needs, open new accounts, complete service requests
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process, teller interactions, appointment setting and lobby engagement
- Handle customer concerns and complaints by interacting with integrity and professionalism
- Process cash transactions for members, daily balance of vaults and branch cash
- Compliance with SAFE Mortgage Licensing Act of 2008 and all related regulations.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Educated customers on how to use banking products, services, and other financial solutions.
- Assisted customers with loan applications and credit card requests.
Sales / Customer Service Representative
KAY Jewelers
Montclair
07.2013 - 10.2016
- Assist customers in selecting merchandise and displaying various types of fine jewelry, share detailed information regarding features and benefits of products
- Cash and credit handling, insurance protection coverage sales, process credit applications, sales transactions
- Inventory control and perform audits by examining inventory, sales history, balance sheets, and physical product to produce reports for management to review.
Mobile Sales Manager
STAPLES
Ontario
09.2008 - 07.2013
- Ensure overall store performance, manage schedules, develop operational action plans while
- Identifying training opportunities to develop and grow the team
- Provide assistance with purchases using suggestive selling, negotiation skills and providing helpful product information to each customer to achieve individual goals and team goals/quotas
- Assist customers and provide product information, identify their needs and concerns
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
Completed coursework towards General Education - Business Administration
Chaffey Community College
CASkills
- Finance
- Banking
- Sales/Customer Service
- Communication
- Relationship Building
- Cold calling expertise
- Lead Qualification
- Account Acquisition
- Sales Presentations
- Salesforce CRM
- Opportunity Identification
- Customer Service
- Sales closing
- Client Relationship Management
Timeline
Personal Account Advisor
Chaffey Federal Credit Union
04.2025 - Current
Inside Sales Representative
Hydro Tek
09.2023 - 03.2025
Sales Representative/Financial Consultant
Sky Capital Finance
01.2021 - 08.2023
Personal Banker
Wells Fargo
10.2016 - 01.2021
Sales / Customer Service Representative
KAY Jewelers
07.2013 - 10.2016
Mobile Sales Manager
STAPLES
09.2008 - 07.2013
Completed coursework towards General Education - Business Administration
Chaffey Community College