Vincent Santarpia
Toms River
Summary
Operations professional with comprehensive experience in retail management. Known for optimizing store efficiencies and improving customer satisfaction. Reliable team collaborator with focus on achieving operational goals and adapting to dynamic environments.
Military professional equipped with extensive leadership experience, strategic planning capabilities, and operational oversight. Known for collaborative approach and ability to achieve mission goals. Brings strong problem-solving skills and adaptability to changing environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Under Armour, Inc
06.2023 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- 30 incoming calls, emails and faxes per day from customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Front Desk Manager
Rock Sports Club
11.2020 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
M1a1 Abrams Tank Mechanic
US Army
01.2017 - 08.2020
- Received recognition for consistently maintaining a high standard of work quality, contributing to the overall success of the unit''s mission objectives.
- Optimized operational efficiency with thorough diagnostics and troubleshooting of electrical, hydraulic, and mechanical systems.
- Reduced equipment downtime by implementing preventive maintenance schedules and coordinating with supply chain for necessary parts.
- Kept up-to-date on industry trends by attending workshops and training sessions, applying new knowledge to improve repair techniques and maximize tank performance.
- Enhanced communication between team members through implementation of a centralized tracking system for work orders and repair statuses.
- Ensured compliance with safety standards, conducting thorough checks.
- Responded effectively to emergent situations during field operations, providing quick diagnostic analysis and repairs as needed to maintain mission-readiness status for tanks in use.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Repaired and maintained tanks to ensure operational readiness.
- Conducted inspections for tank malfunctions, optimizing performance.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Toms River High School North
06.2016
Skills
- Excellent people skills
- Problem-solving skills
- Store management
- Leadership
- Supervising experience
- Organizational skills
- Problem-Solving
- Customer Service and Engagement
- Team management
- Operations oversight
- Decision-making
- Strategic planning
- Time management
- Shift scheduling
- Documentation and reporting
- Administrative skills
- Scheduling and calendar management
- Effective planning
Accomplishments
- The Army Achievement Medal
- Drivers Mechanical Badge
- The Good Conduct Medal
- Basic Combatives Course
Certification
Secret Clearance
Timeline
Assistant Store Manager
Under Armour, Inc
06.2023 - 12.2024
Front Desk Manager
Rock Sports Club
11.2020 - 03.2023
M1a1 Abrams Tank Mechanic
US Army
01.2017 - 08.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Toms River High School North
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