Vincent Shinholster
Dania Beach,FL
Summary
Hospitality & Sales professional with 24yrs of experience in the industry. Thrives in a fast-paced, high-pressure environment while handling multiple tasks. Creative and outgoing, looking for opportunities to leverage past successes into new leadership opportunities. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
19
19
years of professional experience
Work History
Front Desk Manager / Night Auditor
Four Seasons Resort
01.2020 - 03.2024
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Four Seasons core values
- Served as a role model to demonstrate appropriate behaviors
- Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Sales Manager
Big #1 Motorsports
01.2010 - 01.2020
- Regularly traveled to expo & trade shows to demonstrate new products
- Maintained a 97% to 100% customer satisfaction survey rating.
Front Desk Manager
Omni International
01.2005 - 01.2010
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management.
Education
Diploma in Motorcycle Service Technology -
Georgia Piedmont College
Clarkston, GA03.2017
Skills
- Sales
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service Monitor customer preferences to determine focus of sales efforts
- Customer Service
- Problem-solving skills
- Problem-Solving
- Guest Relations
- Customer service expertise
- Leadership Qualities
- Conflict Management
Military Service
United States Army, 11B Infantry & Airborne Unit, Fort Ord, CA, Honorable Discharge, 1985, 2005
Timeline
Front Desk Manager / Night Auditor
Four Seasons Resort
01.2020 - 03.2024
Sales Manager
Big #1 Motorsports
01.2010 - 01.2020
Front Desk Manager
Omni International
01.2005 - 01.2010
Diploma in Motorcycle Service Technology -
Georgia Piedmont College
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