Vincent Tate
Mercer Island,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Overlake Medical Center and Clinics
Bellevue, WA
09.2022 - Current
- Working with a team I help patients set up appointments with their Primary Care Physician, Labs or Specialty Clinics Managing over 6 clinics , 20+ doctors and taking 70+ calls a day I make sure that patients are directed to the care that they need.
Front Desk Receptionist
Overlake Medical Center and Clinics
Bellevue, WA
06.2022 - 09.2022
- Working the main lobby at Overlake Medical Center my responsibilities were to ensure that all guests and staff that entered the building were wearing proper PPE. Also screening people and asking the hospital provided questionnaire to ensure safe environment for everyone. After screening I would help patients and visitors get to the department they were looking for. While making sure to confirm with staff at different parts of the hospital that patients could have guests as there are restrictions due to COVID-19 & Monkey Pox.
Math Tutor
Singapore Maths Club
Bellevue, WA
01.2022 - 09.2022
- This position has me teaching 5th grade students basic algebra and other advanced level math strategies for their age group. This is a work from home job that has me teaching remotely through zoom for hour and 15 min class sessions for multiple classes a week. Making sure that I stay within my budgeted time while also getting through the material is paramount in this position
- The usual class size ranges from 6 to 14 kids and making part of the challenge is ensuring that they are all paying attention as well as being involved with the classwork. Other duties include working with other staff to make sure that the material is being presented just as the curriculum was intended to be taught.
Patient Service Representative
NuWest Group & First Hill Surgery Center
Seattle, WA
01.2022 - 06.2022
- This was a customer service position first and foremost. All starting with checking the patient in for their surgery, this includes their insurance as well as other forms of identification and collecting any payments that are due at the time of service. Making sure that the patients have a ride home
- Other responsibilities include collecting required consent forms from other departments from within the building as well as contacting outside clinics for additional information. Answering the phone and being able to answer basic questions about the clinic as well as forwarding calls to different departments when the information is outside of my expertise.
Patient Care Coordinator
NuWest Group & SCCA
Seattle, WA
10.2021 - 01.2022
- This position has me filling in for the different Team Coordinators throughout our Bone Marrow Transplant Clinic as well as working the front desk on occasion. My role has me working with different providers and departments throughout the SCCA building as well as South Lake Union and the University of Washington
- Making appointments for patients, as well as working with our staff to ensure that their schedule is clean and balanced. The job requires heavy amounts of multitasking as a coordinator is responsible for multiple teams that take care of multiple patients each
- Being able to get a task finished quickly and efficiently is paramount as patients need different diagnostic appointments done before procedure. With limited availability for those appointments it's my job to be able to rapidly reconfigure a patient's schedule to make it happen.
Administrative Assistant
NuWest Group & SCCA
Seattle, WA
08.2021 - 10.2021
- Working the vaccine clinics' front desk my position's responsibilities were to print and prepare paperwork for patients to fill out.. Check in patients for their appointments or to add walk-in's into our system. Using EPIC to handle patient information for various tasks related to their appointment. As well as inputting their vaccination information to the state immunization records and SCCA's record deposits
- The position had me working with a wide array of office software and hardware including Teams, Outlook and Word. Working with the nurses, pharmacists and other administration we make sure to process patients quickly, safely and without error.
Front Desk Receptionist/ Screener
NuWest Group & Overlake Hospital
Bellevue, WA
03.2021 - 07.2021
- Working the main lobby at Overlake Medical Center my responsibilities were to ensure that all guests and staff that entered the building were wearing proper PPE. Also screening people and asking the hospital provided questionnaire to ensure a safe environment for everyone. After screening I would help patients and visitors get to the department they were looking for. While making sure to confirm with staff at different parts of the hospital that patients could have guests as there were restrictions due to COVID-19.
Deli Manager
QFC, Kroger
Seattle, WA
06.2020 - 03.2021
- My job had me making orders, organizing the upkeep in the department as well as making sure that customers receive the service they are looking for. I made the schedules for our employees making sure to work with them so they get the time slots they are looking for and I am within our labor budgeting
- Communication was key in this position and making sure that everyone is up to speed on everything going on is paramount. Sending emails to upper management to ensure that tasks are getting done, we receive the supplies that we need and any incidents are reported.
Kitchen Lead
New Seasons Market
Mercer Island, WA
10.2018 - 06.2020
- Customer service and leadership were the two things that were key in this position. Leading a crew to make sure that the kitchen was both properly supplied for the next day and that customers were happy and dealt with in a timely manner. I was in charge of the daily schedule including lunch breaks and each person's role for the shift
- I was also first contact for any customer that had a question or issue with our service. Making sure to inform management of how the night went with emails and verbal communication every shift.
Cashier/ Night Shift Manager
Grocery Outlet
Federal, WA
05.2018 - 11.2018
- My responsibilities are to run the registers and help provide customers with the best experience I can provide by helping them find items when they can not and to help keep the line moving quickly and effectively through my check out line while also, bagging each item for the customer and stocking the grocery items needed on the floor while customer volume is low
- During my time as a manager I help create schedules and ensure that breaks were taken during shift. I did some ordering for portions of the store and assisted with loading orders.
Sauce Batcher
Kerry Ingredients
Seattle, WA
04.2017 - 03.2018
- This position required me to prepare a batch mixture for production to be sent out to customers. My responsibilities were to get the machine prepped for cooking and transfer as well as making sure that it was cleaned out at the end of the production schedule. At times having to operate a forklift to retrieve ingredients and rearrange pallets
- When batching I had to catalog times that events occur during the creation of a batch, including when main ingredients are added and at what temperature goals are hit. Ingredients used, how much was used and their corresponding lot numbers to ensure that the correct materials were being used
- At the end of the production schedule I was in charge of setting up the batching system for cleaning until Sanitation crew arrived. Depending on the product I had to enter our chemical cage and set the system up for soaking before doing a full CIP process.
Line Operator
Hormel Foods
Knoxville, IA
03.2012 - 03.2017
- Working as the main operator of food production for pillow packed products my responsibilities were to ensure the line ran consistently. This included supervising the staff the operated the lower functions of the machine as well as maintaining the hardware during production. During my time as the operator we broke production records as well as safety, while also eliminating 90% of accidental waste incidents.
Education
Full Stack Developer Certificate -
University of Washington-Seattle Campus
09.2022
Associate of Science -
Indian Hills Community College
Ottumwa, IA11.2011
High School Diploma -
Melcher-Dallas High School
Melcher, IA05.2009
Skills
- Adobe Photoshop
- Maya 3d Software
- Leadership Experience
- Javascript
- Reactjs
- MySQL
- C
- Software troubleshooting
- Medical scheduling
- Medical terminology
- Customer service
- Planning and Coordination
Accomplishments
Placed first in our final class project for ux design as well as being overall class favorite project.
Completed a Marathon.
Timeline
Call Center Representative
Overlake Medical Center and Clinics
09.2022 - Current
Front Desk Receptionist
Overlake Medical Center and Clinics
06.2022 - 09.2022
Math Tutor
Singapore Maths Club
01.2022 - 09.2022
Patient Service Representative
NuWest Group & First Hill Surgery Center
01.2022 - 06.2022
Patient Care Coordinator
NuWest Group & SCCA
10.2021 - 01.2022
Administrative Assistant
NuWest Group & SCCA
08.2021 - 10.2021
Front Desk Receptionist/ Screener
NuWest Group & Overlake Hospital
03.2021 - 07.2021
Deli Manager
QFC, Kroger
06.2020 - 03.2021
Kitchen Lead
New Seasons Market
10.2018 - 06.2020
Cashier/ Night Shift Manager
Grocery Outlet
05.2018 - 11.2018
Sauce Batcher
Kerry Ingredients
04.2017 - 03.2018
Line Operator
Hormel Foods
03.2012 - 03.2017
Full Stack Developer Certificate -
University of Washington-Seattle Campus
Associate of Science -
Indian Hills Community College
High School Diploma -
Melcher-Dallas High School
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