Vincent Terza
Marlborough,CT
Summary
Results-driven Lead Service Technician with strong HVAC systems knowledge and energy management expertise. Proven ability to implement process improvements and mentor teams, enhancing operational efficiency and client satisfaction.
Overview
30
30
years of professional experience
Work History
Lead Service Technician
Johnson Controls
01.2006 - Current
- Supervised installation and maintenance of HVAC systems, ensuring compliance with safety standards.
- Coordinated troubleshooting efforts to resolve complex technical issues efficiently.
- Mentored junior technicians, enhancing team skills and fostering a collaborative work environment.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Conducted regular inspections and preventive maintenance to uphold system performance levels.
- Collaborated with cross-functional teams to ensure timely project completion and client satisfaction.
- Analyzed service reports to identify trends, providing insights for strategic operational adjustments.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
Controls Technician
NEMSI
01.1996 - 01.2005
- Diagnosed and repaired control systems to ensure optimal performance and reliability.
- Conducted routine maintenance on electrical equipment to minimize downtime and enhance operational efficiency.
- Collaborated with engineering teams to implement system upgrades and improve process automation.
- Trained junior technicians on best practices for troubleshooting control systems and safety protocols.
Education
High School Diploma -
Cheney Tech
Manchester, CT06-1995
Skills
- Lockout and tagout procedures
- Pneumatic controls
- Network configuration
- Variable frequency drives
- Schematic interpretation
- Energy management
- HVAC systems
- Fall protection
- Building automation
- Valid Driver's license
- Hand tools
- Professional and courteous
- Client relationship management
- Customer relationship management
Eagle Scout
Spent my time in my youth with the scouts working my way to the rank of Eagle Scout
Timeline
Lead Service Technician
Johnson Controls
01.2006 - Current
Controls Technician
NEMSI
01.1996 - 01.2005
High School Diploma -
Cheney Tech