Vincent Thompson

Operations Manager

Sodexo Healthcare

Chillicothe, OH

04.2020 - Current

Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Guided employees on understanding and meeting changing customer needs and expectations.
Enforced federal, state, local and company rules for safety and operations.
Tracked and replenished inventory to maintain par levels.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted employee observations and documented findings.
Collaborated with team leaders on quality audits.
Produced SOPs to document workplace procedures and optimize productivity through standardization.