Summary
Overview
Work History
Skills
Timeline
Generic

Vincent Trujillo

Albuquerque,NM

Summary

Seasoned professional with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Seasonal Driver

UPS
Albuquerque, New Mexico
10.2024 - 01.2025
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Completed necessary paperwork and documentation for deliveries.
  • Assisted passengers with loading and unloading their luggage.
  • Managed time effectively to meet tight delivery deadlines.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Delivered goods and services to customers on time and in excellent condition.

Assist Protection Customer Greeting

Walmart
Bernalillo , New Mexico
02.2024 - 03.2024
  • Responded to emergency situations such as medical emergencies, safety hazards, and fire alarms.
  • Prepared detailed reports on security incidents for review by management.
  • Trained new asset protection staff members on loss prevention techniques.
  • Reported all suspicious activities to store management immediately.
  • Provided exceptional customer service while maintaining a focus on loss prevention.
  • Assisted store personnel in enforcing company policies and procedures.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Identified suspicious behavior, including loitering, unauthorized returns, and attempted fraud.
  • Collaborated with law enforcement agencies in cases of criminal activity within the establishment.
  • Maintained high levels of alertness throughout shifts.

Parts Specialist

MCT Industries Inc., MCT Manufacturing
Albuquerque, NM
10.2018 - 02.2019
  • Wrote and recorded orders for merchandise or entered orders into computers.
  • Arranged and directed delivery and installation of products and equipment.
  • Taught and trained new sales personnel on customer service and sales techniques.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Responded to inquiries from internal staff members about part specifications or availability.
  • Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.

General Manager

RAKS building supply
Albuquerque, New Mexico
02.2001 - 10.2018
  • Delegated work to staff, setting priorities and goals.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Designed sales and service strategies to improve revenue and retention.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on duties, policies and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Administered employee discipline through verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained productive relationships with employees.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed other duties as assigned by management.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced cashier drawers.

Skills

  • Commercial driving
  • Passenger transportation
  • Daily logging
  • Load monitoring
  • [Type] vehicles expertise
  • Flatbeds and utility beds
  • Order picking and processing

Timeline

Seasonal Driver

UPS
10.2024 - 01.2025

Assist Protection Customer Greeting

Walmart
02.2024 - 03.2024

Parts Specialist

MCT Industries Inc., MCT Manufacturing
10.2018 - 02.2019

General Manager

RAKS building supply
02.2001 - 10.2018

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Vincent Trujillo