Vincent Valdez
San Antonio,Texas
Summary
Dynamic sales professional with 11 years of experience, including a successful tenure at TruGreen Lawncare. Proven ability to exceed performance goals through effective communication and needs-based recommendations. Skilled in Microsoft Excel and adept at providing exceptional customer service, consistently delivering tailored solutions that enhance client satisfaction.
Overview
13
13
years of professional experience
Work History
Territory Sales Executive
TRUGREEN LAWNCARE
01.2024 - 01.2025
- Meet performance goals for accuracy, productivity, and ensuring detail to orientation
- Needs based recommendations for various products
- Excellent customer service skills with the ability to effectively listen to customers and actively seek and implement solutions that meet customer expectations
- Utilize multiply programs in order to tailor a package perfect for the customer’s needs
- Upsell various additional products based on solutions to current problems
Customer Service Representative
JPMorgan Chase
01.2022 - 01.2024
- Meet performance goals for accuracy, productivity, and ensuring detail to orientation
- Manage daily activities for customer accounts while staying in compliance
- Utilize multiply programs in deposit servicing in an inbound call center operation
- Excellent customer service skills with the ability to effectively listen to customers and actively seek and implement solutions that meet customer expectations
- Able to communicate to vary audiences in a way that translates information that is understood
- Needs based recommendations for various products
Fraud Analyst 4
Citigroup
03.2021 - 09.2021
- Worked with inbound and outbound customers in call center environment while working remotely
- Verified information to approve wires
- Ensured risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss
- Coordinated with Fraud team to verify any fraud and stay compliant
SALES SUPPORT REP II VSP
HUMANA INC.
08.2020 - 01.2021
- Efficiently provide sales support in timely manner to Humans selling agents in a high call volume setting
- Resolve technical issues and troubleshoot with sales agents to provide results
- Multitask to assist with inquiries regarding pre-enrollment, compliance, contracts for VSP, license certification, and member enrollment
- Provide direction to the selling agents on grievances
- Documented all call information
CUSTOMER SERVICE REPRESENTATIVE
Task US
03.2020 - 08.2020
- Assisted in online support for 3rd party services to different contracts
- Provided solutions through self-help tools and help support
- Multitasked on multiple programs while assisting customers
SALES REPRESENTATIVE
CHARTER COMMUNICATIONS
11.2016 - 12.2019
- Worked in fast paced call center environment while multitasking
- Sold various packages with add-ons based on customer needs
- Collected payments
- Provided solutions through self-help tools and help support
- Follow up on sales calls to meet monthly goals
- Help new hires with on job training
TECHNICAL SPECIALIST
SEARS HOLDINGS
05.2015 - 06.2016
- Answered inbound calls in a call center environment
- Multitasked
- Used active listening to build repore and understand the situation to be able to provide a possible solution
- Provide technical support and trouble shoot to provide one call resolution
- Effectively respond to inquiries, complaints, and requests
- Assuming the business with need-based products
ASSOCIATE CALLER
WEST BUSINESS SOLUTIONS
06.2014 - 11.2014
- Worked in a window-based environment
- Initiated outbound calls in a call center environment to sell products
- Provide solutions to existing customers based on need
DESK TEMP
CITY OF SAN ANTONIO
06.2012 - 08.2012
- Taking incoming calls
- Multitask different duties and in windows operating system environment
- Handled complaints by citizens regarding safety hazards
- Communicated with customer/citizens via telephone to provide solutions on process of city guide and regulations
- Emphasized with customer/citizens on escalated calls
Education
Some College (No Degree) - Business Management
NORTHWEST VISTA COLLEGE
San Antonio, TXSkills
- Microsoft Word
- Excel
- PowerPoint
- Data Entry
- Filing
- Organization skills
- Ability to communicate effectively, both verbally and in writing
- 11 years of customer service and sales experience
Contact
(210) 569-4112, (210) 569-4439, vvaldez442@gmail.com, valdezdart@hotmail.com
Timeline
Territory Sales Executive
TRUGREEN LAWNCARE
01.2024 - 01.2025
Customer Service Representative
JPMorgan Chase
01.2022 - 01.2024
Fraud Analyst 4
Citigroup
03.2021 - 09.2021
SALES SUPPORT REP II VSP
HUMANA INC.
08.2020 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
Task US
03.2020 - 08.2020
SALES REPRESENTATIVE
CHARTER COMMUNICATIONS
11.2016 - 12.2019
TECHNICAL SPECIALIST
SEARS HOLDINGS
05.2015 - 06.2016
ASSOCIATE CALLER
WEST BUSINESS SOLUTIONS
06.2014 - 11.2014
DESK TEMP
CITY OF SAN ANTONIO
06.2012 - 08.2012
Some College (No Degree) - Business Management
NORTHWEST VISTA COLLEGE
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