Vincent Villani
Miami,FL
Summary
Friendly, punctual and enthusiastic team player with twenty years of experience serving in the hospitality and fine dining industry. Highly effective at anticipating and accommodating customer needs. A hard working individual that thrives under pressure and goes above and beyond to create an unforgettable guest experience. Exceptional at multitasking and delivering prompt and friendly service to all customers. Always up for a new challenge and constantly seeking to
improve myself in the business and industry as a whole.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Captain/Server
Château ZZ, Major Food Group
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food and Beverage Server
ABA
02.2023 - Current
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported all areas of the restaurant as requested, memorized the menu and offered recommendations to upsell appetizers, desserts and cocktails/wine.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Food and Beverage Server
Bulla Gastrobar
05.2022 - 02.2023
- Provided detailed information on menu items, including ingredients and preparation methods.
- Took orders accurately and efficiently for food and beverages.
- Suggested food and beverage items to customers based on their preferences.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Assisted other servers as needed during peak periods or when short-staffed.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Calculated charges, issued table checks and collected payments from customers.
Server & VIP Host
Le Rouge Night Club, Wynnwood, Miami
04.2022 - 10.2022
- Greeted and welcomed all VIP guests in a friendly manner.
- Assisted patrons with table arrangements, ensuring the best possible experience for each guest.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Ensured that all bottle service orders were filled in a timely manner.
- Provided accurate information about wines, liquors, and beers to customers.
- Maintained a clean work area, including bar, dance floor, countertops and tables.
- Stocked glasses, bottles, ice buckets, garnishes, mixers, napkins, straws as needed.
Lead Supervisor/Sales Director
Piece Of Mind, Pullman, WA
03.2018 - 03.2022
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Verified customer identification to ensure they met age requirements.
- Operated cash registers to process payments from customers.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Monitored inventory levels and informed management when stock was low or depleted.
Food and Beverage Server/Supervisor of FOH
Martians Smokehouse, Moscow ID
08.2016 - 03.2018
- Provided excellent customer service to ensure satisfaction to all guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Managed and organized weekend parties on friday's and saturday's.
Surgical Department Manager
Cottage Pharmacy & Surgical
01.2008 - 06.2013
- Managed my own department for all surgical equipment bought and rented.
- Traveled for work in order to handel multiple sales accounts for senior living facilities in order to rent our equipment to their patients.
- Educated customers about the brand as well as our company vales and mission statement.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Conducted regular performance reviews to monitor progress of individual employees.
Education
Bachelors Degree - Audio Engineering / Business Management
SAE Institute Of Technology
Manhattan, NY01.2010
Associates Degree - Communications And Organizational Psychology
Lynn University
09.2004
High School Diploma -
Cold Spring Harbor High School
Cold Spring Harbor, NY01.1999
Skills
- Flexible schedule full-availability
- Safe Food Handling
- Upselling
- Guest services and relationship Management
- Goal-oriented
- Positive and Friendly
- Supply management capability
- Food preparation experience
- Neat and clean in appearance
- Strong time management skills
Certification
- Servsafe Certification 2025
- Alcohol Serve seller Certification 2023
- Sersafe Allergens Certification 2026
- WSET Level 01 in Wine 2023
- 360 Florida Food service Certification 2026
- Harassment Prevention Certification 2023
Timeline
Captain/Server
Château ZZ, Major Food Group
11.2023 - Current
Food and Beverage Server
ABA
02.2023 - Current
Food and Beverage Server
Bulla Gastrobar
05.2022 - 02.2023
Server & VIP Host
Le Rouge Night Club, Wynnwood, Miami
04.2022 - 10.2022
Lead Supervisor/Sales Director
Piece Of Mind, Pullman, WA
03.2018 - 03.2022
Food and Beverage Server/Supervisor of FOH
Martians Smokehouse, Moscow ID
08.2016 - 03.2018
Surgical Department Manager
Cottage Pharmacy & Surgical
01.2008 - 06.2013
Bachelors Degree - Audio Engineering / Business Management
SAE Institute Of Technology
Associates Degree - Communications And Organizational Psychology
Lynn University
High School Diploma -
Cold Spring Harbor High School
- Servsafe Certification 2025
- Alcohol Serve seller Certification 2023
- Sersafe Allergens Certification 2026
- WSET Level 01 in Wine 2023
- 360 Florida Food service Certification 2026
- Harassment Prevention Certification 2023
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