Vincent Vitale

Provide operational leadership and management duties associated with the delivery of service and operations related to aviation ground handling services for multiple international carriers. Delegate tasks for 150 employees including frontline supervisors across multiple lines of business for execution of simultaneous operations to achieve on time performance and overall customer satisfaction.

Ensure a culture that promotes safety through daily observation, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.

Company liaison between contracted customers and airport personnel responsible for coordinating with multiple agencies to achieve shared goals of on time performance and safety.
Conducted routine customer meetings for collaborative decision making, potential irregularities, process changes and contractual compliance.

Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.

Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.

Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.

Implemented and maintained programs, policies and procedures to ensure full compliance with company, client and governmental QHSE requirements.
Audited company facilities and workforce adherence to policies and procedures in the assigned station.
Communicated lessons learned from incidents or other opportunities for improvement by performing or facilitating;
* Non-compliance trend analysis
* Root cause analysis
* Incidents, near misses and damages
* Safety Alerts and Injury Prevention
* Key Performance Indicators.
Managed workers compensation process from any on the job injuries, equipment damage, property or environmental claims utilizing the Risk Management Team and appropriate Third Party Admins.
In alignment with regional leadership to develop QHSE Goals & Improvement plans both targeted and strategic.

As a founding member of the team tasked with opening and beginning operations for the first fully automated non-conveyable processing center in the FXG network I organized, directed and controlled day to day operations by assigning tasks and monitoring the performance of 15-30+ employees to ensure safe and efficient sortation of packages through the facility.

Mentored and helped develop new or inexperienced operations managers in the processes and skill sets needed for their daily tasks aided by the creation of a training reference book as well as live coaching on the dock.

Member of the Continuous Safety Improvement Team; a group focused on FLDA district site safety evaluations and training. This team travels to sortation facilities and engages station management on observed and employee polled safety related concerns. By providing additional insight and support the CSI team helps facilities achieve compliance with FXG safety policies and KPIs.

Coach and mentor hourly frontline employees to improve performance on priority metrics and daily operational objectives.

• Selected to take part in a team of 120 specialists' companywide; tasked with rolling out and training mid to senior level managers on the use, employee implementation and adoption of the BlueYonder MySchedule software for workforce planning and scheduling
• Organized and led Webex conference calls with senior managers at multiple FXG locations throughout the country educating them on how to use and troubleshoot the newly adopted program
• Provided ongoing 7-week support to multiple facilities to ensure project was being executed according to planned rollout structure
• Produced teaching materials and tools to make web-based training more efficient and site specific
• Assisted fellow project team members with their presentations to facilities other than my own.

• Responsible for the dispatch of trailers and equipment in accordance with daily schedules to meet sort facility due dates and on time service goals
• Ensures dispatch and arrival processes are executed and followed according to FedEx Ground policies to meet defined goals and metrics
• Enter dispatch events into FXG trailer management system to ensure on time delivery and pick up of trailers
• Completed daily yard inventories to verify equipment location, reconcile errors and report missing equipment; as well as to confirm load status with trailer management system (empty/loaded trailers)
• Research inbound trailers for ETA and package counts to assist in preparation of daily sort volume projections.

• Led the operations for the Hazardous Materials shop run by SALB tasked with servicing the US Army and government contractors located on Fort Hood Army Base
• During my time with SALB I increased profit from sales of my location roughly 2%, equivalent to a $40k increase compared to the previous year
• Oversaw $200k in inventory within an 8900sq/ft warehouse to provide supplies to mechanics as needed
• Maintained all SDS sheets and shelf-life processes of hazmat items within my warehouse as well as throughout facility work centers
• Generated and processed all order requests submitting purchase orders to match ensuring accuracy for government purchase card holders.