Vincent Vitale
Branford,CT
Summary
Focused, detail-oriented customer service professional. 25 years of managing safety, security, health risks with ease using judgment to resolve problem situations. Strong leadership skills with management and ownership experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
District Wide Floating Custodian
Branford Board of Education
Branford, USA
09.2017 - Current
- Clean and maintain School Facilities Daily tasks include • Sweeping • Moping • Buffing • Floor stripping and waxing • 7 /T3 floor machine • Carpet cleaning • Removing trash bags to dumpster • grounds mainta• Cleaning furniture, counters and tables • Detailing Bathrooms • Organizing supplies • Vacuuming Knowledge of simple maintenance and repair work. Ability to understand and carry out direct instructions. Arm /disarm school buildings Open /close school buildings Snow removal and grounds maintenance. Laying out work routines and assigning cleaning and custodial tasks to Inspecting:Periodically inspecting work to ensure it's done properly Ordering supplies: Ordering, storing, issuing, and keeping records of cleaning supplies Training new employees on proper custodial procedures Developing, updating, and evaluating work and safety standards Receiving, investigating, responding to, and resolving complaints from teachers / building principal. Providing input during the preparation of employee performance evaluations. Directing communication with faculty, staff, and building coordinators.
CO-OWNER AND TRAINING MANAGER
CT PERSONAL TRAINING AND WELLNESS CENTER
01.1998 - Current
- Greeted customers entering the center to ascertain what each customer wanted or needed
- Managing maintenance of machines and upkeep cleaning the facility and light plumbing duties
- Outside building upkeep plowing driveway, ice melt , lightening, pruning bushes
- Managing sales, hiring and training new staff
- Profit /loss serving as key holder, responsibly opening and closing center
- Instructed clients in proper meal preparations and diet therapies
- Demonstrated high standards of performance, including teamwork, communication skills
- Performed client assessments
- Conducted 5 staff meetings and training each month
- Taught a variety of group exercise classes
- Post Rehab Assumed ownership of all training program initiatives
- Promoted a safe and interactive environment for club clients and members
- Maintained cleanliness of the group fitness room, mirrors, floor and fitness equipment
SECURITY OFFICER
YALE UNIVERSITY
New Haven, USA
01.2017 - 10.2018
- Enforces procedural rules and regulations
- Ensures the personal safety of staff, visitors, and property
- Maintains security and safety for assigned area
- Maintains working knowledge of the locations of various departments, buildings, access routes and admitting requirements
- Secure duties at library exits and Stack entrances, opens, and closes facility
- Enforces the Library's policies, rules, and procedures with respect to the operations, security, and safety of the Library, its collections, occupants and students
- Work with law enforcement investigations
- District wide floater Checks ID cards of persons entering the facility
- Refuses to admit persons who cannot show either proper authorization or cause for being admitted
- Arm/Disarm Codes, opening and closing key holding
SCHOOL SECURITY OFFICER (SSO)
BRANFORD BOARD OF EDUCATION
Branford, CT
01.2015 - 09.2017
- Provides safety/security for the high school and building events
- Conduct safety drills i.e
- Fire drills, active shooter and proper building lock down to ensure safety for staff, students
- Mentor students with communication and respect
- Property patrol of school building(s) and building perimeters, including parking lot to prevent unauthorized visitors or property damage and to provide for general building security; does related work as required
- Act as key holder
- Maintain communication with administration, parents and local law enforcement
- Conduct internal investigation
- Maintaining Closed Circuit security cameras
- (hikvision)
- Work with law enforcement investigations
SECURITY OFFICER/OPERATIONS OFFICER
Tiffany & Co.
01.2014 - 01.2016
- Responsibilities Security Officer maintains a secure environment for customers and employees with physical presents / closed circuit cameras at all times
- Multi store supervision travel for high value product standards with many daily duties that include protecting company assets and assisting with operations controls
- Provide security leadership for store staff for all store opening and store closings according to Global Protection standards
- Conduct bag checks as directed by Branch Management
- Partner with Sales, Operations and Management to complete accurate Missing Asset Reports according to Global Protection standards
- Key holder Maintain contact with local law enforcement conduct fraud investigations
- Accomplishments Built trust, training and educated new hires
- Skills Used Ability to communicate with customers and employees both verbally and written
- Highest level of integrity
- Computer skills closed circuit cameras Retail store hours' necessary, including nights, weekends and holidays
ASSET PROTECTION SUPERVISOR
Best Buy
01.2013 - 01.2016
- Responsibilities Responsible for protecting the assets and employee dishonesty for the company always maintains surveillance on store activity, using cameras or physical present work with local law enforcement
- Multi-store investigation weekly meetings with supervisors and management
- Daily interaction with customers, employee's daily safety checks
- Mentor new employees, conduct budget meetings
- Shrink % and daily revenue
- Maintain contact with local law enforcement Conduct fraud investigation
- Skills Used Customer service, Defusing situations, investigation and apprehension
LEAD PERSONAL TRAINER CLIENT RELATIONS
RESULTS PLUS
01.1996 - 01.1998
- Assisted clients in person and via telephone
- Sales team Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Maintained 5,000 square feet of facility equipment service
- Assessed clients and documented their medical histories
- Hired and trained staff
- Developed and streamlined systems for monitoring and tracking program effectiveness
- Conducted on-site seminars and workshops to generate interest in new club activities
- Management of personal trainers
Education
Associate - Criminal Justice Coursework
PENN FOSTER
High school or equivalent -
Trumbull High School
Cert. - Post-Rehab
National Academy of Sports Medicine
Skills
- Management
- Organizational Skills
- Customer Service
- Security
- Word
- Cash Handling
- CCTV
- Profit & Loss
- Surveillance
- Computer Skills
- Cleaning Experience
- Buffing
- Custodial Experience
- Commercial Cleaning
Certification
- PERC Card
- CT State Pistol Permit
- CT Licensed Security card
- Certified Crisis Negotiator
- Certified Cultural Protection Specialist
- Certified OSHA Health & Management
- Non-lethal training (MOAB)
- Member of Private Officer International Security
- Police Association #3387
- Certified AED /Certified First Aid /Certified CPR /Certified Blood Borne Pathogens
- Certified Health Club Management
- National Academy Sports Medicine (Post Rehab)
- Massage therapist
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
District Wide Floating Custodian
Branford Board of Education
09.2017 - Current
SECURITY OFFICER
YALE UNIVERSITY
01.2017 - 10.2018
SCHOOL SECURITY OFFICER (SSO)
BRANFORD BOARD OF EDUCATION
01.2015 - 09.2017
SECURITY OFFICER/OPERATIONS OFFICER
Tiffany & Co.
01.2014 - 01.2016
ASSET PROTECTION SUPERVISOR
Best Buy
01.2013 - 01.2016
CO-OWNER AND TRAINING MANAGER
CT PERSONAL TRAINING AND WELLNESS CENTER
01.1998 - Current
LEAD PERSONAL TRAINER CLIENT RELATIONS
RESULTS PLUS
01.1996 - 01.1998
Associate - Criminal Justice Coursework
PENN FOSTER
High school or equivalent -
Trumbull High School
Cert. - Post-Rehab
National Academy of Sports Medicine