Vincent Warnock
Tinton Falls,NJ
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably as a 2nd Assistant Manager at Yankee Candle. Proven track record in employee engagement and training, enhancing operational efficiency and customer satisfaction. Skilled in money handling and problem-solving, fostering a positive work environment and driving team success.
Overview
24
24
years of professional experience
Work History
2nd Assistant Manager
Yankee Candle
09.2023 - Current
- Supported customers by addressing questions and guiding selections.
- Coordinated merchandise shipments to maintain inventory flow.
- Ensured store cleanliness and compliance with safety regulations.
- Responded to phone inquiries, improving customer engagement.
- Directed money management tasks to uphold financial integrity.
- Participated in training initiatives for new staff members.
- Assisted in managing daily store operations and ensuring high customer satisfaction levels.
Office Manager
Cimquest
09.2001 - 03.2004
- Coordinated office operations to ensure efficient workflows and timely interdepartmental communication.
- Developed and implemented office policies to enhance compliance and operational efficiency.
- Oversaw inventory management, maintaining supply levels to support business continuity.
- Conducted regular assessments of office supplies, proactively ordering items to prevent shortages.
- Handled sensitive information discreetly, ensuring confidentiality of company documents and personnel records.
- Monitored budget meticulously to reduce costs on essential supplies and equipment.
- Managed inbound and outbound phone communications to facilitate effective information exchange.
Pricing Manager
Lowes Home Improvment
10.2019 - Current
- Coordinated with management team as required to align on operational strategies.
- Trained associates, improving service quality and product understanding.
- Processed price changes effectively across entire location.
- Assisted merchandising team in maintaining effective displays and inventory levels.
- Engaged with customers to address needs and ensure satisfaction throughout their visit.
Hiring and Recruiting Manager
Giant Foods Store
04.2008 - 02.2016
- Developed and implemented effective recruitment strategies to enhance talent acquisition processes.
- Collaborated with hiring managers to identify staffing needs and craft job descriptions.
- Streamlined interview processes, improving candidate experience and operational efficiency.
- Trained and mentored junior recruiting staff on best practices and industry standards.
- Coordinated with management for in store events for associates
Assistant Manager
Harry and David
01.2007 - 02.2008
- Developed training materials for staff to improve product knowledge and sales techniques.
- Coordinated daily operations to enhance customer service efficiency across multiple departments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
No Degree - Communications
Neumann University
Aston Mills, PASkills
- Delegation
- Employee engagement
- Customer service
- Time management
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Workplace safety compliance
- Staff training and development
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- HR policies and procedures
- Recruitment advertising
- Diversity hiring
- Job posting optimization
- Competency-based interviewing
- Employee relations
- Background checks
- Benefits administration
Timeline
2nd Assistant Manager
Yankee Candle
09.2023 - Current
Pricing Manager
Lowes Home Improvment
10.2019 - Current
Hiring and Recruiting Manager
Giant Foods Store
04.2008 - 02.2016
Assistant Manager
Harry and David
01.2007 - 02.2008
Office Manager
Cimquest
09.2001 - 03.2004
No Degree - Communications
Neumann University
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