Vincent Whittaker
New Windsor
Summary
Motivated and compassionate professional seeking to transition into the veterinary field. Over 5 years of experience in customer-facing and fast-paced environments, including 3 years in banking and prior management roles in retail and food service. Skilled in multitasking, team leadership, client communication, and maintaining accuracy under pressure. Eager to apply strong organizational and interpersonal skills to support veterinary staff and provide excellent care to animals and their owners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Universal Banker II
Rhinebeck Bank
04.2022 - Current
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Assisted clients in selecting appropriate financial products to meet their needs.
- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Maintained up-to-date knowledge of bank services and industry trends to enhance client interactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assistant Manager
Cumberland Farms
05.2018 - 03.2022
- Led team in executing daily operational strategies, enhancing workflow efficiency and service quality.
- Developed training programs for new staff, improving onboarding processes and knowledge retention.
- Managed inventory control systems, ensuring optimal stock levels and minimizing discrepancies.
- Implemented performance metrics to assess team effectiveness and drive continuous improvement initiatives.
- Mentored junior team members, fostering professional growth and enhancing overall team capabilities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Deli Manager
ShopRite
05.2015 - 05.2018
- Supervised daily deli operations, ensuring compliance with food safety standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock rotation and reducing waste.
- Developed promotional displays to enhance product visibility and drive sales.
- Collaborated with management to create training materials for new hires in deli operations.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Collaborated with store management to develop promotional strategies, boosting deli revenue.
Line Cook
Buffalo Wild Wings
02.2013 - 04.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
Bachelor of Science - Psychology
Mount Saint Mary College
Newburgh, NYAssociate of Science - Veterinary Technology
Purdue University
West Lafayette, IN03-2027
High School Diploma -
Newburgh Free Academy
Newburgh, NY01-2013
Skills
- Customer transactions
- Financial product selection
- Regulatory compliance
- Cash handling
- Team leadership
- Inventory control
- Performance metrics
- Conflict resolution
- Sales strategies
- Teller experience
- Risk mitigation
- Operational efficiency
- Kitchen safety
- Sanitation standards
- Quality control
- Workflow optimization
- Food preparation
Certification
- NYS Notary License - Expires 2027
- Anderson Center for Autism: Autism Inclusive Customer Service Training
- ABA Banker Certificate
- LGBTQ+ Inclusion and Diversity Awareness Training
- ServSafe Certified
Timeline
Universal Banker II
Rhinebeck Bank
04.2022 - Current
Assistant Manager
Cumberland Farms
05.2018 - 03.2022
Assistant Deli Manager
ShopRite
05.2015 - 05.2018
Line Cook
Buffalo Wild Wings
02.2013 - 04.2015
Bachelor of Science - Psychology
Mount Saint Mary College
Associate of Science - Veterinary Technology
Purdue University
High School Diploma -
Newburgh Free Academy