VINCENT WILLIAMS
Kissimmee,Fl.
Summary
Adept at heavy vehicle operation and renowned for service excellence, I leveraged strategic problem resolution and effective verbal communication to enhance customer satisfaction at XL/Black Car Service. My collaborative leadership and ability to exceed service delivery expectations have consistently improved operational efficiency, with a notable achievement of reducing customer complaints by 30%.
Overview
16
16
years of professional experience
Work History
Tow Truck Driver
Car store Towing
Winter Garden, FL
06.2023 - 04.2024
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained safe driving habits to protect property and general public on roadways.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Repaired broken down vehicles on the side of the road when needed.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Driver
XL/Black Car Service
Long Island City, N.Y.
01.2017 - 05.2021
- Pick up and transport passengers safely to their destination
- Ensure that the vehicle is maintained in excellent condition and cleaned regularly
- Maintain a professional appearance, attitude and provide excellent customer service
Building Maintenance
ORSID REALTY CORP.
New York, N.Y.
03.2010 - 12.2016
- Remove and replace broken floor tiles
- Change electrical fixtures such as replacing bulbs, wall plugs, switches etc
- Remove and replace broken sinks, toilets and faucets
- Repair and restore damaged walls
- Painting walls and cleaning and varnishing wooden floors
- Remove and replace electrical equipment such as stoves, refrigerators, dishwashers and microwaves etc
Barber (Self Employed)
VINCE CUTS
S. Ozone Park, NY
02.2008 - 12.2016
- Clean and sterilize scissors, combs, clippers, and other instruments
- Cut and trim hair according to client instructions or current hairstyles
- Order supplies, clean work stations and floors
- Record services provided on cashiers' tickets or receive payment from customers
- Shape and trim beards and mustaches, using scissors/clippers
Education
High School Diploma -
Thomas A. Edison Career And Technical Education
Jamaica, NY06-2005
Skills
- Heavy Vehicle Operation
- Transport Service Delivery
- Strategic Problem Resolution
- Service Excellence
- Effective Verbal Communication
- Collaborative Team Leadership
References
Available upon request
Timeline
Tow Truck Driver
Car store Towing
06.2023 - 04.2024
Driver
XL/Black Car Service
01.2017 - 05.2021
Building Maintenance
ORSID REALTY CORP.
03.2010 - 12.2016
Barber (Self Employed)
VINCE CUTS
02.2008 - 12.2016
High School Diploma -
Thomas A. Edison Career And Technical Education
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