Vincent Zhang
Salisbury,MD
Summary
Experienced with handling cash and electronic transactions and providing excellent and friendly customer service. Able to offer effective communication to ensure customer satisfaction and resolve any potential issues quickly. Able to adapt, and maintain composure and standards during fast-paced scenarios. Paired with food delivering services that promise fast, efficient, and friendly services.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Hunan Delight
09.2018 - Current
- Processed customer transactions efficiently.
- Assisted customers with any questions, improving their overall satisfaction and experience.
- Maintained accurate cash drawer through diligent cash handling practices.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints quickly, fostering a positive shopping environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods.
- Developed and managed relationships with customers to increase customer loyalty.
Food Delivery Driver
Hunan Delight
06.2024 - Current
- Delivered food orders efficiently and quickly, ensuring good service and customer satisfaction.
- Navigated routes using GPS technology, optimizing delivery times and reducing travel distance.
- Adapted to changing schedules and high-volume periods, demonstrating flexibility in fast-paced environment.
- Managed payment transactions securely, ensuring accurate handling of cash and electronic payments.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Volunteer for Minds in Motions
11.2023 - Current
- Assisted in organizing community events to promote engagement and volunteer participation.
- Supported fundraising initiatives by participating and gathering donations and managing donor relationships effectively.
- Interacted and engaged in various community events with people ranging from all age groups.
- Developed promotional materials to raise awareness about community events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
High School Diploma -
University of Maryland, College Park
College Park, MD01-2029
Skills
- Efficient Problem-solving
- Excellent Customer service
- Quick learner
- Hardworking and responsible
- Great time management
- Good at communication
- Able to work with all age ranges
- Proficient in English
- Proficient in Chinese
Timeline
Food Delivery Driver
Hunan Delight
06.2024 - Current
Volunteer for Minds in Motions
11.2023 - Current
Customer Service Cashier
Hunan Delight
09.2018 - Current
High School Diploma -
University of Maryland, College Park