Vincent Zubal
Cleveland,OH
Summary
Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am currently an accomplished Loan Officer dependable in building customer base and exceeding business goals. I have years of experience in sales, and I've consistently met and exceeded my quota throughout my career. I'm a energetic sales associate dedicated to driving customer satisfaction and company profit. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback and surveys.
Overview
8
8
years of professional experience
Work History
Account Manager
Connection
05.2023 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Mortgage Loan Originator
Mutual Of Omaha Mortgage
03.2022 - 05.2023
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Explained different types of loans pertaining to client situations.
Retail Sales Assistant
Rogers & Hollands - Ashcroft & Oak
04.2021 - 03.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Offered coupons and special deals to increase quantity of customer spending.
- Achieved Premier level company status for selling more than $500 thousand in fine jewelry annually.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Trained and coached newly hired associates on store return policies and customer service techniques.
Store Manager
Pacific Sunwear
06.2016 - 04.2021
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Enhanced sales by implementing merchandising and promotional improvements.
- Studied market trends to develop merchandising strategy.
- Increased store sales by cross-selling complementary items.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, OHLicenses & Certifications
Skills
- Product knowledge
- Sales management
- Customer experiences
- Service-driven sales
- Multidisciplinary team leadership
- Sales territory growth
- Negotiation Tactics
- Performance Assessment and Improvement
- Sales Development
Timeline
Account Manager
Connection
05.2023 - 09.2024
Mortgage Loan Originator
Mutual Of Omaha Mortgage
03.2022 - 05.2023
Retail Sales Assistant
Rogers & Hollands - Ashcroft & Oak
04.2021 - 03.2022
Store Manager
Pacific Sunwear
06.2016 - 04.2021
High School Diploma -
Cuyahoga Community College
Licenses & Certifications