Vincent Zubal
Cleveland,OH
Summary
Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am currently an accomplished Loan Officer dependable in building customer base and exceeding business goals. I have years of experience in sales, and I've consistently met and exceeded my quota throughout my career. I'm a energetic sales associate dedicated to driving customer satisfaction and company profit. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback and surveys.
Overview
8
8
years of professional experience
Work History
Account Manager
Connection
Merrimack, NH
05.2023 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Mortgage Loan Originator
Mutual Of Omaha Mortgage
5800 Lombardo Center, Seven Hills, OH 44131
03.2022 - 05.2023
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Explained different types of loans pertaining to client situations.
Retail Sales Assistant
Rogers & Hollands - Ashcroft & Oak
04.2021 - 03.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Offered coupons and special deals to increase quantity of customer spending.
- Achieved Premier level company status for selling more than $500 thousand in fine jewelry annually.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Trained and coached newly hired associates on store return policies and customer service techniques.
Store Manager
Pacific Sunwear
06.2016 - 04.2021
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Enhanced sales by implementing merchandising and promotional improvements.
- Studied market trends to develop merchandising strategy.
- Increased store sales by cross-selling complementary items.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, OHLicenses & Certifications
Skills
- Product knowledge
- Sales management
- Customer experiences
- Service-driven sales
- Multidisciplinary team leadership
- Sales territory growth
- Negotiation Tactics
- Performance Assessment and Improvement
- Sales Development
Timeline
Account Manager
Connection
05.2023 - 09.2024
Mortgage Loan Originator
Mutual Of Omaha Mortgage
03.2022 - 05.2023
Retail Sales Assistant
Rogers & Hollands - Ashcroft & Oak
04.2021 - 03.2022
Store Manager
Pacific Sunwear
06.2016 - 04.2021
High School Diploma -
Cuyahoga Community College
Licenses & Certifications