+Years of professional experience
VINCENT CHRISTOPER (CHRIS) EDWARDS
ORGANIZATIONAL CHANGE MANAGEMENT / PROCESS and QUALITY IMPROVEMENT SPECIALIST
Florissant,MO
Summary
Dynamic healthcare leader with a proven track record at BJC HealthCare, excelling in operational management and quality improvement. Leveraged clinical care expertise to drive a 56% enhancement in critical quality metrics while fostering effective communication and team collaboration. Committed to optimizing patient care through data-driven strategies and innovative process improvements.
Overview
15
15
14
14
+ Years of professional process and quality improvement
9
9
years of post-secondary education
Work History
Process Improvement Manager (Healthcare Operations)
BJC HealthCare
08.2018 - Current
- Strategic healthcare leader with a proven track record of guiding hospital executives in the development and execution of annual and five-year organizational goals.
- Skilled in designing and implementing innovative management strategies that transform departmental operations, enhance performance, and drive sustainable improvement across clinical and operational domains.
- Championed the implementation of A3 problem-solving methodology, successfully training all hospital supervisors and above to standardize issue resolution processes.
- Launched the SICKNESS model and facilitated value stream mapping sessions to drive improvements in patient experience scores across the Emergency Department and Outpatient Laboratories.
- Established and led quality committees aligned with key organizational priorities, resulting in metric improvements that exceeded system-wide targets.
- Directed a Rapid Improvement Event focused on eliminating preventable harm, achieving a 30% reduction in both pressure injuries and CLABSI incidents.
- Orchestrated system-wide efficiency initiatives, driving a 56% improvement in critical quality metrics and a 20% increase in operating earnings.
- Collaborated with physicians and department leaders to streamline service line operations, cutting patient wait times and boosting throughput by 20%.
- Designed and executed process improvement strategies that reduced service line costs by 10% while maintaining full regulatory compliance.
- Developed and rolled out strategic workforce initiatives, reducing staff turnover by 3% and improving physician service line efficiency, contributing to sustained financial growth.
- Spearheaded readiness and continuous improvement frameworks across multiple clinical units, increasing operational performance by 20%.
- Implemented a virtual COVID-19 physician call center, enabling remote consultations and optimizing care delivery during peak pandemic periods.
Registered Nurse (Clinical Operations)
SSM Healthcare
06.2024 - Current
- Gained practical experience delivering patient-centered care in a high-acuity, fast-paced clinical setting.
- Applied both clinical and operational insights to support efficient workflows and improve the overall quality of care delivery.
- Use the nursing process to develop and implement the plan of care, collect assessment data for each patient, determine appropriate nursing diagnoses, identify expected patient outcomes.
- Collaborated with interdisciplinary teams to assess patient needs, establish goals, plan and implement interventions, and evaluate outcomes to optimize care coordination and throughput.
- Educated patients and families on strategies to promote, maintain, and restore health, as well as enhance comfort and quality of life.
Senior Manufacturing Manager (Senior Operational Leadership)
Master Brand Cabinets
05.2016 - 10.2017
- Led operations in the highest producing cabinet plant in the network with a focus on lifecycle cost, schedule, technical performance, and risk management for a multi-million-dollar portfolio.
- Directed cross-functional teams, improving operational efficiencies by over 20% through lean manufacturing and six sigma initiatives.
- Established performance-driven metrics, improving department-level operations and increasing overall quality standards, translating operational leadership skills to healthcare service line management.
- Developed and executed long-term strategic plans to improve workflow and resource allocation, similar to managing nursing unit operations.
- Oversaw a $67M expense budget and a $25M capital budget, aligning financial oversight with organizational goals.
- Directed team leadership initiatives that led to a 10% reduction in costs and improved workflow efficiency, skills transferable to managing healthcare service lines.
Senior Production Manager (Senior Operational Leadership)
Halliburton
Duncan
03.2013 - 05.2016
- Led day to day execution of all production activities through all lifecycle phases for multiple programs.
- Responsible for improved throughput and efficiency throughout the facility while leading the continuous improvement efforts with a focus on developing and improving the teams use and application of Lean and Six Sigma principles to drive improvements.
- Implemented Lean concepts and improved efficiency in logistics’ department while managing a $67M expense budget, $25M capital budget and shipping $1.3B worth of products annually.
- Conducted external events for other product service lines that aligned to key company strategic initiatives with direct customer and business impact with total savings over $80M.
- Established value stream maps for various areas that resulted in improved throughput and provided over $7M in savings.
- Improved Total Productive Maintenance and Preventative Maintenance processes to reduce maintenance downtime on critical equipment over 50%.
Continuous Improvement / Quality Manager (Operational Leadership)
Johnson Controls
09.2011 - 03.2013
- Evaluated organization and developed a deployment plan to distribute a continuous improvement program across the business unit.
- Led complex division-wide strategy project that identified key performance indicators and established the metrics cascade used by senior management.
- Implemented process changes to improve incoming and outgoing quality.
- Developed communication plan to improve customer relations.
- Supervised and coached a high-caliber team of engineers and black belts on lean and six sigma principles across multiple plants saving the company over $12M.
- Executed a strategy to improve incoming supplier quality by 50%.
- Led various Kaizen events aimed at quality, process, and efficiency improvements.
- Developed value stream maps which assisted in efforts to improve efficiencies.
- Implemented Six Sigma projects which reduced process variation and the cost-of-poor quality.
- Increased quality throughput by establishing process triggers and controls improving alignment to customer requirements.
Program Operations Management (Operational Leadership)
Ford Motor Company
01.2000 - 12.2009
- Demanding role focused on budget administration, profit and loss management, general business operations, equipment design and delivery, and plant performance deliverables.
- Key member of global commonality project management office development.
- Responsible for Operations of Machining plant including Production, Resource Planning and Optimization Development, Monitoring of Plant KPIs, and Training.
- Responsible for Six Sigma Black Belt Projects total savings of over $13M.
- Technical liaison between Engineering and Manufacturing.
- Collaborated with stakeholders while establishing milestone criteria and ensuring consistent communication.
- Developed risk mitigation plans while increasing project success from inception to closure.
- Responsible for senior management toll gate reviews relaying the health and status of the project.
- Motivated, trained and directed daily work efforts for union and management team in multiple departments.
- Managed national and international projects with cross-functional teams consisting of managers, engineers, and vendors.
Program Manager (Program Development)
Robbins-Gioia
03.1998 - 01.2000
- Developed and executed implementation plans after performing program management office gap analysis.
- Translated customer feedback into actionable goals across multiple business units.
- Conducted training of PMBOK methodologies to project managers.
- Created training deliverables and job aids for effective knowledge transfer of business process changes.
- Saved customer over $500K by implementing a risk mitigation plan.
Unit Manager (Operational Leadership)
General Motors
06.1995 - 03.1998
- Rapidly executed a strategy to improve quality and throughput.
- Led team that established significant process controls and executed just in time material warehousing.
- Managed supervisors and hourly employees.
- Performed daily supervision duties for production lines (managed production flow, trained team leaders, scheduled machine maintenance, conducted safety meetings, etc…).
- Consistently surpassed goals while supervising departments outside of my scope of knowledge.
- Led Lean Manufacturing activities maximizing productivity and reducing inventory by 50%.
- Developed and led projects which improved manufacturing processes and quality performance through process understanding, reducing process variability, and increasing awareness.
Education
Bachelor of Science - Nursing
Franklin University
Columbus 06.2025 - Current
Associate of Applied Science - Nursing
St. Louis Community College
St Louis, MO 12.2022 - 12.2024
Master of Business Administration - International Studies
Central Michigan University
Mount Pleasant, MI06-2006
Bachalor of Science Electrical Engineering - Electrical Engineering
Prairie View A&M University
Prairie View, TX07-1995
Skills
- Clinical care expertise
- Healthcare coordination
- Operational management
- Data-driven project oversight
- Effective communication
- Team collaboration
- Quality improvement
Certification
- Masters of Business - Central Michigan University - June 2006
- Bachelor's of electrical Engineering - Prairie View University = July 1995
- Associate's of Applied Science in Nursing - St. Louis Community College - December 2026 THIS degree was sought as an adjunct to organizational change and process improvement to provide me with deeper understanding of my area of organization.
- Project Management Professional - Robbins Gioia, Washington, D.C.- 1998 - 2000
- Registered Nurse (RN) Licensed - MO State Board of Nursing- January 2024
- Six Sigma Black Belt , Ford Motor Company - 2000 - 2009
- Lean Black Belt - Johnson Controls - 2011 - 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingCompany CultureWork from home optionLanguages
English
Native language
Timeline
Bachelor of Science - Nursing
Franklin University
06.2025 - Current
Registered Nurse (Clinical Operations)
SSM Healthcare
06.2024 - Current
Associate of Applied Science - Nursing
St. Louis Community College
12.2022 - 12.2024
Process Improvement Manager (Healthcare Operations)
BJC HealthCare
08.2018 - Current
Senior Manufacturing Manager (Senior Operational Leadership)
Master Brand Cabinets
05.2016 - 10.2017
Senior Production Manager (Senior Operational Leadership)
Halliburton
03.2013 - 05.2016
Continuous Improvement / Quality Manager (Operational Leadership)
Johnson Controls
09.2011 - 03.2013
Program Operations Management (Operational Leadership)
Ford Motor Company
01.2000 - 12.2009
Program Manager (Program Development)
Robbins-Gioia
03.1998 - 01.2000
Unit Manager (Operational Leadership)
General Motors
06.1995 - 03.1998
Master of Business Administration - International Studies
Central Michigan University
Bachalor of Science Electrical Engineering - Electrical Engineering
Prairie View A&M University
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