Vincent C Paolotto II
Rochester,NY
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
11
11
years of professional experience
Work History
Retirement Client Relationship Account Manager
Paychex Inc
Rochester, NY
08.2023 - Current
- Cultivates strong client relationships and collaborates with internal and external partners to ensure quality service delivery
- Proactively identifies opportunities to enhance clients' service experience
- Demonstrates advanced understanding of Paychex Retirement products and stays up-to-date on industry policies and procedures.
- Identifies and implements opportunities for process improvements
- Serves as a mentor for less experienced teammates
- Documents all interactions and uses the information to improve service
- Analyzed customer feedback surveys to develop strategies aimed at improving overall satisfaction ratings.
Sales Representative - HR Services
Paychex
New Hampshire Maine, NH
09.2022 - 07.2023
- Leverage the Go-to-Market Sales Strategy to identify customers’ needs and present the Paychex solution to key stakeholders and decision makers in accordance with the client’s preference on in person or virtual interaction to increase revenue and market share.
- Scheduling appointments and visiting potential and current referral sources to secure referrals to end users.
- Prospecting for new clients and new referral sources utilizing the telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management.
District Sales Manager
Paychex Inc
Rochester, New York
07.2021 - 09.2022
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Created and maintained sales environment to support business objectives.
- Led, coached and developed employees to achieve sales goals.
National Sales Support Supervisor
Paychex
Rochester, NY
02.2019 - 07.2021
- Supervises and coordinates sales activity for a group of Sales Support Representatives. Provides guidance and assistance to increase the number of sales produced from that group.
- Compiles, implements and monitors the Monthly and Weekly Activity reviews for all Representatives under supervision.
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
Virtual Sales Representative - TAA
Paychex
Rochester, NY
11.2016 - 02.2019
- Presents Time and Attendance (TAA) products and services of Paychex to final decision makers via phone/Clearslide, with the goal of bringing them on to our services.
- Follows up with field Sales Rep to inform field organization of the status of the referral. Submits necessary paperwork.
District Sales Assistant
Paychex
Rochester, NY
11.2014 - 11.2016
- Provide support and administrative assistance to Ancillary sales staff.
- Generates, verifies data and distributes weekly and monthly statistical reports to District Sales Managers, and Director.
- Work with Commissions on Core/Virtual split’s on Ancillary sales, Pull and sent to Commissions NSS Split leads with the field.
National Sales Support
Paychex
Rochester, NY
10.2013 - 11.2014
- Contacts prospective clients and generates leads for the appropriate outside sales representative to meet expected levels of production.
Skills
- Supervision and training
- Computer-savvy
- Excellent communication skills
- Exceptional multi-tasker
Timeline
Retirement Client Relationship Account Manager
Paychex Inc
08.2023 - Current
Sales Representative - HR Services
Paychex
09.2022 - 07.2023
District Sales Manager
Paychex Inc
07.2021 - 09.2022
National Sales Support Supervisor
Paychex
02.2019 - 07.2021
Virtual Sales Representative - TAA
Paychex
11.2016 - 02.2019
District Sales Assistant
Paychex
11.2014 - 11.2016
National Sales Support
Paychex
10.2013 - 11.2014
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