YEONG LIH CHEN
Plano,TX
Summary
Solutions-oriented engineering professional with a strong desire of of learning on product maintenance process. Brings interpersonal and communication skills to work effectively with colleagues, management and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Electrical Specialist & Site Supervisor
Mansion Warehousing, LLC
09.2021 - Current
- Identified specific cables, motors and parts required for assigned installations.
- Provided on-site engineering and technical services during installation and fielding processes.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Monitored the operations of warehouse for compliance with effective schedules and safety protocols.
- Established and maintained effective communication with clients and contractors.
Customer Service Engineer & Deputy Supervisor
Data Express
06.2010 - 12.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed all repair and maintenance activities and to high quality standards.
Customer Service Engineer
Simart Technology
01.2009 - 03.2010
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal customers.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Education
Associate of Science - Information Technology
Collin County Community College District
Plano, TX06.2019
Bachelor of Science - Computer Science
UNIVERSITY of KANG NING
Tainan, Taiwan06.2008
Skills
- Quality Testing
- Diagnostic Testing
- Hand and Power Tools
- Installation and Repair Specialist
- Equipment Troubleshooting
- Root Cause Analysis
- Device Configuration
- Technical Support
- Customer Education
- Team Player
Certification
- CWT Certified - March 28, 2019
- CCNA Training - 2018~2019
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Electrical Specialist & Site Supervisor
Mansion Warehousing, LLC
09.2021 - Current
Customer Service Engineer & Deputy Supervisor
Data Express
06.2010 - 12.2013
Customer Service Engineer
Simart Technology
01.2009 - 03.2010
Associate of Science - Information Technology
Collin County Community College District
Bachelor of Science - Computer Science
UNIVERSITY of KANG NING
- CWT Certified - March 28, 2019
- CCNA Training - 2018~2019
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