VINCENT D. WILLIAMS
Wauwatosa,WI
Summary
Results-oriented and high-energy professional Project Manager with more than 15 years working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in agile and hybrid methodologies, analysis, and project coordination. Managing risk, budget, and scope, working through the project implementation and closure is completed. Experienced in overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with varying budgets. Solid understanding of project management tools. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sr. Project Manager BMMC
BossMan Motorcycle Club Inc
Milwaukee, WI
02.2009 - Current
- BMMC was founded and developed as a non-profit organization of businessmen who are also motorcycle enthusiasts and created a business development company that helps private, public, and other non-profit organizations to execute their business plans through the PMI Project Management process
- Managing a team of 20 that develops Kanban and Scrum boards to execute sprints, manage risk, create, and present progress reports to Stake holders and all cross-functional department leaders
- Successfully maintained a 95% success rate with managing budget, scope, implementation, and closure.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Monitored performance of project team members to provide performance feedback.
Project Manager/ Implementation Analyst FIS
Fidelity National Information Services, Inc
Brown Deer, WI
10.2019 - 08.2021
- (FIS) is an American multinational corporation which offers a wide range of financial products and services
- As leading client liaison initiated the kick-off meeting and product presentation and education of the custom online customer banking application process
- Led and developed the verification template and process with the India overseas team
- Worked cross functionally with various departments to manage risk and trouble shoot all issues
- Completed projects through development, testing, verification, implementation to production.
- Developed and managed project plans while providing status updates to management.
- Tested, maintained and monitored computer programs and systems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Assisted staff and users with computer malfunctions and program problems.
Customer Service Specialist
Legendary Whitetails
Slinger, WI
10.2016 - 12.2018
- Legendary Whitetails is an online apparel store featuring clothing and accessories for the hunter demographic
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks
- Began as a seasonal worker and was promoted to direct hire after the season
- Promoted to lead the conflict-resolution team by providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Additional promotion to the Onboarding Team, conducting Interviews, and trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Management Institute PMP Certification Completion -
09.2023
PMP Certification -
University of Wisconsin – Milwaukee
07.2022
Skills
- Estimating Scheduling Managing Project Performance
- ERP/PMP implementation software-Jira
- Leadership Development
- Project Development and Lifecycle
- Verbal and Written Communication
- Matrix Management
- Customer Relationship Management
- Complex Problem Solving
- Team Collaboration
- Stakeholder Relations
- Detail Oriented
- Deadline Driven
- Phone and Email Etiquette
- Conflict Resolution
- Creative Thinking
- Information Technology Management
- Project Goals and Milestones
- Technical Presentations
- Requirements Writing
- Performance Monitoring
- Documentation and Reporting
- Resource Allocation
- Staff Management
- Cost Analysis
- Work Planning and Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
He who is not courageous enough to take risks will accomplish nothing in life.
Muhammad Ali
Timeline
Project Manager/ Implementation Analyst FIS
Fidelity National Information Services, Inc
10.2019 - 08.2021
Customer Service Specialist
Legendary Whitetails
10.2016 - 12.2018
Sr. Project Manager BMMC
BossMan Motorcycle Club Inc
02.2009 - Current
Management Institute PMP Certification Completion -
PMP Certification -
University of Wisconsin – Milwaukee