Vincent Glover
Melrose,MA
Summary
Reliable Wheeled Vehicle Mechanic with over six years of experience working in a fast-paced environment performing electronic and mechanical troubleshooting and repair. A great multitasker with excellent communication and supervisory skills. Areas of expertise include scheduled services and wheeled recovery.
Restaurant Manager with expertise in general operations management, staff development and training, recruitment and vendor communications.
Highly proactive with 6 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front-of-the-house operations.
Restaurant Server with over nine years in the food and beverage industry. Casual dining expert possessing a dynamic presence and flare to enhance and ensure memorable guest experiences.
Overview
18
18
years of professional experience
Work History
General Manager
Boston Burger Company
08.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Worked diligently to repair any and all facilities that had been previously neglected prior to my entrance.
- Worked tirelessly to reduce food cost, which peaked over 40% when i took over, down to 28.5% without the assistance of a dedicated Kitchen Manager.
- Completely overhauled the stores beer program to maximize potential LBW sales, increasing net beer sales from previous year,$157,000, to over $190,000.
- Coached and hired FOH staff to provide such exceptional service, that in just one year, the store went from 4.3 to 4.5 on Google reviews.
Service Manager
110 Grill
07.2021 - 08.2022
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Resolved customer complaints in professional and timely manner.
- Managed team of up to 20 team members, creating and utilizing sales techniques to maximize potential sales per customer, overall increasing net sales.
Bar Manager
99 Restaurants And Pub
02.2020 - 06.2021
- Guaranteed optimal beverage stock by assessing weekly inventory and collaborating with the General Manager for corrective action planning to limit expenses.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Wheeled Vehicle Mechanic
United States Army
06.2012 - 05.2019
- Ensured all vehicles were up on schedule with repairs and maintenance.
- Performed wheeled vehicle recovery operations.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment such as HMWWV, FMTV, and HEMTT vehicles.
- Performed semi-annual and annual unscheduled services on HMWWV, FMTV, and HEMTT vehicles.
- Kept accountability and led squad of up to 10 soldiers.
- Tracked personnel within squad.
- Mentored and trained servicemembers to fullest of their potential.
- Prepared daily, weekly and monthly services reports for Maintenance Support Office in command.
- Identified and resolved equipment and Basic Initial Issue shortages.
Restaurant Manager
Texas Roadhouse
07.2006 - 05.2012
- Scheduled and assigned daily work and activities for staff.
- Manage a staff of up to 50 team members at a time.
- Maintain accountability, punctuality, and productivity of staff in a high volume restaurant.
- Be accountable, balance, and turn in restaurant sales of up to $30,000 dollars on a busy shift.
- Work with the team to ensure the happiness of 500 to 1,000 guests per night.
- Train all new incoming team members.
- Balance all cash payments.
- Serve a section of up to 25 guests at a time while ensuring patron's experience were up to, or exceeded, standard by promptly delivering exceptional service.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Education
undefined
University Of Maryland University College
Camp Humphrey's (South Korean Campus)High School Diploma - undefined
Everett High School
Everett, MA2003
Skills
- Active listening
- Supply management
- Risk management assessments
- Conflict resolution techniques
- Staff scheduling
- Inventory management
- Teamwork and collaboration
- Passion for customer satisfaction
- Customer service
- Strong work ethic
- Guest relations professional
- Microsoft Excel
- Attention to detail
- Food safety procedures
- Equipment maintenance
Timeline
General Manager
Boston Burger Company
08.2022 - Current
Service Manager
110 Grill
07.2021 - 08.2022
Bar Manager
99 Restaurants And Pub
02.2020 - 06.2021
Wheeled Vehicle Mechanic
United States Army
06.2012 - 05.2019
Restaurant Manager
Texas Roadhouse
07.2006 - 05.2012
undefined
University Of Maryland University College
High School Diploma - undefined
Everett High School
Similar Profiles
Alec GascotAlec Gascot
Supervisor (Part-Time Manager) & Server at Boston Burger CompanySupervisor (Part-Time Manager) & Server at Boston Burger Company
Isabella SidorukIsabella Sidoruk
Content Creator at Mortadella Head / Boston Burger CompanyContent Creator at Mortadella Head / Boston Burger Company
Christina DiazChristina Diaz
Server at Gordon Ramsay BurgerServer at Gordon Ramsay Burger