VINCENT JOHN BACAY
760 S HARBOR BLVD, FULLERTON
Summary
Sports professional with commitment to exceptional service and guest satisfaction. Known for effectively handling diverse client needs and creating memorable experiences. A reliable team player with flexible approach to changing demands, I strive to make an impact within the organization.
Overview
10
10
years of professional experience
Work History
Premium Concierge and Guest Relations
Los Angeles Angels
03.2024 - Current
- Trained new staff on company standards and best practices, fostering a culture of excellence in guest service.
- Analyzed customer preferences to tailor services and anticipate future needs, including ballpark recommendations and wheelchair services.
- Delivered exceptional personalized service to high-profile clientele in suites and clubs, enhancing overall guest satisfaction.
- Rookie of the Year 2024 and Employee of the Year 2025.
Community Relations Intern
Los Angeles Clippers
03.2022 - 08.2023
- Assisted in organizing community outreach events to enhance local engagement and brand visibility.
- Supported team in researching potential partnerships with local organizations to foster collaborative relationships.
- Math Hoops in Orange County, KIA Forum Holiday Tree Lighting festival, Paul George Foundation at TopGolf, HBCU events.
Executive Assistant to the Director of Revenue Management
Modern Urgent Care
08.2015 - Current
- Submission of medical claims to ensure accuracy of insurance eligibility, billed services, and patient encounter documentation. Data Entry.
- Supervisory role in collaborative projects with local school districts to promote community health.
- Remote
Education
B.S. - Business
University of California Riverside
Riverside, CA06.2020
Skills
- Awards with Los Angeles Angels including “Rookie of the Year” and "Employee of the Year"
- Adept in service and sales, in person and online
- Time management expertise
- Extensive use in Microsoft Office (Word, Excel, Powerpoint)
- Critical thinker and fast learner, adaptable to any environment
- Exceptional communication
Timeline
Premium Concierge and Guest Relations
Los Angeles Angels
03.2024 - Current
Community Relations Intern
Los Angeles Clippers
03.2022 - 08.2023
Executive Assistant to the Director of Revenue Management
Modern Urgent Care
08.2015 - Current
B.S. - Business
University of California Riverside
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