VINCENT JOHN BACAY
760 S HARBOR BLVD, FULLERTON
Summary
Sports professional with commitment to exceptional service and guest satisfaction. Known for effectively handling diverse client needs and creating memorable experiences. A reliable team player with flexible approach to changing demands, I strive to make an impact within the organization.
Overview
10
10
years of professional experience
Work History
Premium Concierge and Guest Relations
Los Angeles Angels
Anaheim
03.2024 - Current
- Trained new staff on company standards and best practices, fostering a culture of excellence in guest service.
- Analyzed customer preferences to tailor services and anticipate future needs, including ballpark recommendations and wheelchair services.
- Delivered exceptional personalized service to high-profile clientele in suites and clubs, enhancing overall guest satisfaction.
- Rookie of the Year 2024 and Employee of the Year 2025.
Community Relations Intern
Los Angeles Clippers
Los Angeles
03.2022 - 08.2023
- Assisted in organizing community outreach events to enhance local engagement and brand visibility.
- Supported team in researching potential partnerships with local organizations to foster collaborative relationships.
- Math Hoops in Orange County, KIA Forum Holiday Tree Lighting festival, Paul George Foundation at TopGolf, HBCU events.
Executive Assistant to the Director of Revenue Management
Modern Urgent Care
Ceres
08.2015 - Current
- Submission of medical claims to ensure accuracy of insurance eligibility, billed services, and patient encounter documentation. Data Entry.
- Supervisory role in collaborative projects with local school districts to promote community health.
- Remote
Education
B.S. - Business
University of California Riverside
Riverside, CA06.2020
Skills
- Awards with Los Angeles Angels including “Rookie of the Year” and "Employee of the Year"
- Adept in service and sales, in person and online
- Time management expertise
- Extensive use in Microsoft Office (Word, Excel, Powerpoint)
- Critical thinker and fast learner, adaptable to any environment
- Exceptional communication
Timeline
Premium Concierge and Guest Relations
Los Angeles Angels
03.2024 - Current
Community Relations Intern
Los Angeles Clippers
03.2022 - 08.2023
Executive Assistant to the Director of Revenue Management
Modern Urgent Care
08.2015 - Current
B.S. - Business
University of California Riverside