Job Search Status
Open to workDesired start date: Immediately
Open To Work
Vincent L. Harris
Middletown,USA
Work Preference
Summary
ADMINISTRATION | HUMAN RESOURCE Interested in organized, clearly define activities requiring accuracy and attention to details. Qualifications: Strong leadership qualities, directing a cohesive team of professional staff, with strong work ethic and philosophy of lead by example.
Promote facilitation, support, and flexibility to surpass company objectives and client expectations. Exceptional interpersonal and communication skills, with proficiency to install confidence and build and maintain strategic business | client relationship while interfacing positively with people from diverse background.
Outstanding organizational, administrative, and time-and resource-management skills. Ability to set and achieve priorities and to manage multiple projects in tandem without compromising quality. Perform well in busy work environments. Proven expertise in all facets of office management and executive reporting utilizing the latest technology of Microsoft Word, Microsoft PowerPoint, Outlook and the Internet.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CareSource
09.2022 - 04.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
- Ensure all HIPAA and State requirements/regulations are always adhered to
- Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
- Build and strengthen member or provider relationships by providing quality customer service.
- Maintain knowledge and understanding of all processes and procedures
- Adhere to all departmental and company policies and procedures
- Maintain complete and accurate documentation of all of telephone and written communications
- Act as a mentor to new hire employees
- Perform any other job related instructions, as requested
- Fifteen (15) years customer service experience is preferred
- Customer Service experience in a call center is preferred
- Critical thinking and listening skills
- Decision making and problem-solving Windows environment
- Strong written and communication skills
- Works well under pressure
- Professional phone etiquette
- Proper use of grammar
- Ability to work in a fast-paced environment
- Adaptable to a constantly changing environment
- Attention to detail
- Ability to work independently and with a team
Data Management Specialist
Connxus Inc
01.2018 - 04.2020
- Critical Thinking Data analysts must look at the numbers, trends, and data and come to new conclusions based on the findings.
- Once a data set has been built, the data collection specialist may need to clean the data to remove bad values, correct misspelled names, make sure addresses have consistent formats or fill in missing values.
- In some cases, this is done manually, scrolling through spreadsheets to make corrections.
- Your work with a client is not completed once a delivery has been made.
- You need to follow-up immediately to ensure customer satisfaction, take calls from clients when they have problems and make referrals for maintenance when necessary.
Fatherhood Services Specialist
Fatherhood of Middletown
09.2014 - 01.2025
- Works collaboratively with agency staff, JFS, other organizations, and individuals to develop, maintain, and provide appropriate programming for fathers whose children are involved in the child support system.
- Practices effective techniques for father engagement; demonstrates and encourages father friendliness within the agency, the regional JFS facilities, and other community institutions.
- Coordinate’s programming schedule, location(s), guest presenters, instructional materials, supplies, and technology.
- Facilitates father support group/instructional sessions, Tracks participants' program attendance, and maintains participant progress records.
- Promotes community awareness regarding the value of involved fathers.
- Develop and distribute materials in areas of specialization, which include community resources, child abuse prevention and parenting education, including fatherhood involvement.
- Maintain an open, friendly, professional relationship with all staff and families, to include respect for culture, diversity and ethnicity.
Data Analyst Support
Areotek Staffing (Contractor)
10.2017 - 12.2017
- Communication skills data analysts are often called to present their findings or translate the data into an understandable document.
- You will need to write and speak clearly, easily communicating complex ideas.
- Critical thinking data analysts must look at the numbers, trends, and data and come to new conclusions based on the findings.
- Attention to detail data is precise.
- Data analysts must make sure they are vigilant in their analysis to come to correct conclusions.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Used statistical methods to analyze data and generate useful business reports.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Branch Employment Coordinator
TruGreen Lawn Care Service
02.2016 - 09.2016
- May utilize primary sourcing techniques to identify potential candidates (i.e., resume mining, job fairs & job placement centers).
- Assists qualified applicants with initial recruitment processes as directed.
- Adheres to company recruitment policies/procedures and compliance requirements to include, but not limited to, EEOC and OFCCP guidelines.
- May utilize applicant tracking system to process and disposition candidates, logs, tracks and reports daily activities as directed.
- Coordinates and confirms interviews between applicants and the respective hiring managers, along with on boarding with various system such as People Soft and WorkDay.
Education
High Diploma - Mathematics
Linden McKinley High School
Columbus, OHAdministrative Assistance Certificate - Administrative Assistance and Secretarial Science
Ohio Department of Administrative Services
State of OhioServsafe Certify - Food Service Systems Administration
National Restaurant Association
Associate of Arts - Family And Community Services
Cincinnati State Technical And Community College
Cincinnati, OHBachelor of Science - Accounting
University of Michigan
Ann Arbor, MI06-1990
Skills
- Public Relations & Public Speaking
- Customer Service
- Proficient in Office Equipment
- Internet Proficient Analyze & Solve Problems
- Decision Making
- General Quality Assurance
- Project Planning
- Attention to detail
- Client Relations
- Attendance data
- Teamwork / Collaboration
- Computer & Software Proficient
- Project Management
- Great Leadership & Team Building
- Administrative Assistance
- Communication skills
- Data Import & Export
- Data collection and review
- Procurement
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- National Restaurant Association -Servsafe Certification
- Ohio Department of Administrative Services (DAS) Certification
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
CareSource
09.2022 - 04.2026
Data Management Specialist
Connxus Inc
01.2018 - 04.2020
Data Analyst Support
Areotek Staffing (Contractor)
10.2017 - 12.2017
Branch Employment Coordinator
TruGreen Lawn Care Service
02.2016 - 09.2016
Fatherhood Services Specialist
Fatherhood of Middletown
09.2014 - 01.2025
Administrative Assistance Certificate - Administrative Assistance and Secretarial Science
Ohio Department of Administrative Services
Servsafe Certify - Food Service Systems Administration
National Restaurant Association
High Diploma - Mathematics
Linden McKinley High School
Associate of Arts - Family And Community Services
Cincinnati State Technical And Community College
Bachelor of Science - Accounting
University of Michigan