Vincent Palermo
Glenville
Summary
Technical operations professional with comprehensive experience in optimizing systems and processes. Proven track record in enhancing operational efficiency, driving project success, and fostering team collaboration. Adept at managing cross-functional teams, solving complex technical issues, and adapting to dynamic environments. Strong leadership, strategic planning, and communication skills valued by employers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Technical Operations Manager, CHBT
Fresenius Medical Care
06.2017 - Current
- Responsible for monitoring a 4-7 persons team in daily tasks including machine maintenance, microbiology monitoring, parts and facilities maintenance costs
- Responsible for budgets, payroll, overtime management, and staff education/growth
- Skilled Multi-tasker collaborating with a “team” approach to management
- Oversees daily technical operations of 7 dialysis units
- Responsible for maintaining costs for machine and equipment parts, as well as maintaining a strong working relationship with outside venders
- NNCO certified within two years of hire
Internet Manager, Automotive Reconditioning
Dependable Auto Sales and Service, INC
08.2004 - 06.2017
- Followed checklists to verify that all important parts were examined
- Examined vehicles to determine the extent of damage or malfunctions
- Communicated with customers regarding vehicle issues and potential repairs
- Contributed to repeat and referral business by using strong customer service and problem solving skills
- Managed one hundred vehicle internet inventory on three major websites
- Responsible for handling customer inquiries in a timely fashion with dedication to customer satisfaction
Biomedical Technician II
Fresenius Medical Care NA
06.2013 - 06.2017
- Performed preventative maintenance on a variety of biomedical devices, prolonging their operational lifespan.
- Conducted thorough evaluations of newly acquired medical equipment, ensuring compliance with regulatory standards.
- Diagnosed cause of problems and completed repairs.
- Maintained safe work environment and adhered to privacy regulations.
- Responded swiftly to emergency situations, prioritizing patient care while troubleshooting malfunctioning devices.
- Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
Sales Associate
Corey's Northgate Auto Sales
01.2012 - 01.2013
- Maintained twenty vehicle internet inventory
- Assisted customers with their vehicle needs, as well as educated on vehicles of interest
- Assisted with vehicle reconditioning and maintenance as needed
- Responsible for all vehicle and business marketing through local media, as well as internet sources
Patient Care Technician
United Health Services
11.2009 - 09.2011
- Ensured efficacy of treatments through monitoring of treatment regimens
- Provided treatment within scope of practice as defined by state law
- Recorded patients' medical history, vital statistics and test results in medical records
- Obtained national certification within two years of hire, as required
- Maintained all licensure, and CPR as required
Education
High School Diploma - General Education
Chenango Valley High School
Binghamton, NY12.2008
Skills
- Exceptional customer support
- Effective multi-tasking
- Proficient in Microsoft Office
- Strong attention to detail
- System diagnosis and corrective action
- Mediation strategies
Certification
- Fresenius Dialysis Systems Certifications, Current
- Certified Hemodialysis Biomedical Technician, BONENT, Certification Number 423045, 12/31/27
Timeline
Area Technical Operations Manager, CHBT
Fresenius Medical Care
06.2017 - Current
Biomedical Technician II
Fresenius Medical Care NA
06.2013 - 06.2017
Sales Associate
Corey's Northgate Auto Sales
01.2012 - 01.2013
Patient Care Technician
United Health Services
11.2009 - 09.2011
Internet Manager, Automotive Reconditioning
Dependable Auto Sales and Service, INC
08.2004 - 06.2017
High School Diploma - General Education
Chenango Valley High School
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