Vincent Johnson
Charleston,SC
Summary
Proven leader with a track record of operational excellence and strategic planning at Veterans Affairs Medical Center. Skilled in crisis management and organizational leadership, demonstrating integrity and ethics. Achieved significant improvements in employee relations and retention rates, showcasing adeptness in both hard and soft skills.
Overview
44
44
years of professional experience
Work History
President, Non-Profit
Mt. Pleasant Men of Omega
04.2022 - 11.2023
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
Customer Service Representative
Pearl Interactive Network
05.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Caretaker
Parents
03.2004 - 06.2018
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Developed personalized care plans, addressing unique needs of each resident.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Managed medication schedules for residents to ensure timely and accurate administration.
Loan Officer
Mortgage Investors Corporation
03.2003 - 10.2003
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Utility Locator
Central Locating Service
08.2000 - 03.2003
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Improved efficiency with prompt response to locate requests from contractors and homeowners.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Owner/Operator Truck Driver
Self
08.1997 - 05.2000
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
Foreman/Warehouse Worker/Driver
Carolina Builders of Florida
12.1992 - 01.1996
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
Carpet Technician
Self
08.1990 - 12.1991
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
- Developed expert knowledge in utilizing various cleaning solutions for optimal effectiveness on different types of carpets.
- Streamlined workflow processes by organizing supplies and equipment efficiently at job sites.
Personnel Management Specialist
Veterans Affairs Medical Center
08.1983 - 06.1990
- Managed employee benefits administration, ensuring timely processing of claims and accurate recordkeeping.
- Improved talent acquisition strategies by conducting thorough job analyses and creating accurate job descriptions.
- Coordinated company-wide training sessions to enhance employee skillsets in areas including leadership development, communication, and problem-solving techniques.
- Collaborated with department heads to effectively manage workforce planning and resource allocation.
- Consistently met or exceeded annual departmental goals for key performance metrics such as retention rate improvements and time-to-fill reductions.
- Analyzed HR data to identify trends, inform strategic decisions, and improve overall workforce management effectiveness.
US Senate Intern
Honorable, J. Strom Thurmond, Senator for SC
07.1979 - 09.1979
- Acquired valuable experience in legislative affairs by attending hearings, briefings, and meetings alongside senior staff members.
- Fostered meaningful relationships between elected officials and their constituents through exceptional customer service in responding to inquiries or concerns.
- Supported the Senator''s office in daily operations by managing constituent correspondence and maintaining accurate records.
Education
Bachelor of Arts - Political Science/Economics
Howard University
Washington, DC05.1983
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Crisis Management
- Staff Training
- Sales and Marketing
- Contract Negotiation
- Negotiation
- Event Planning
- Cost Control
Timeline
President, Non-Profit
Mt. Pleasant Men of Omega
04.2022 - 11.2023
Customer Service Representative
Pearl Interactive Network
05.2020 - 11.2022
Caretaker
Parents
03.2004 - 06.2018
Loan Officer
Mortgage Investors Corporation
03.2003 - 10.2003
Utility Locator
Central Locating Service
08.2000 - 03.2003
Owner/Operator Truck Driver
Self
08.1997 - 05.2000
Foreman/Warehouse Worker/Driver
Carolina Builders of Florida
12.1992 - 01.1996
Carpet Technician
Self
08.1990 - 12.1991
Personnel Management Specialist
Veterans Affairs Medical Center
08.1983 - 06.1990
US Senate Intern
Honorable, J. Strom Thurmond, Senator for SC
07.1979 - 09.1979
Bachelor of Arts - Political Science/Economics
Howard University
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