Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
BusinessAnalyst
Vincent W  Kiphart IV

Vincent W Kiphart IV

Columbus,OH

Summary

Military veteran and skillful change agent - Effective organizational change management for Fortune 500 firms across a wide range of industries including e-commerce, enterprise software, digital marketing, advertising technology, manufacturing and government. Experience in strategizing and leading cross-functional teams to bring about fundamental change and improvement in processes and profitability. I am seeking a position with a fast-growing company where I can create the most value through my passion for innovation, organizational change management and operational excellence, delivering sustained results.

Overview

28
28
years of professional experience
2
2

Certifications

Work History

Site Director / General Manager

OceanX, LLC
Groveport, OH
03.2023 - Current
  • Full P&L responsibilities - lead high-tech D2C and B2B fulfillment facility.
  • Garnered 14% conversion rate within first 100 days of accepting position, continued to set new productivity records, month over month.
  • Laser focus and attention to detail for labor management that drives technology-enabled fulfillment for personalized and custom orders performance - improved on time ship rate to 99.7%
  • Maintain quality and accuracy goals for all outbound shipments and inventory through BIC processes, exceeding Service Level Agreements with clients.
  • Implement and distribute best practices throughout entire fulfillment enterprise.
  • Develop and maintain processes and procedures, including but not limited to, cGMP, FDA and state regulation guidelines, product quality standards, inventory management, shipping standards and guidelines both domestic and internationally.
  • Identify and implement process improvements, resulting in 29% productivity increase.
  • Plan long-term labor needs based on sales, forecasts and historical data.
  • Manage multiple dedicated customers in the same building or public accounts in the warehouse.
  • Direct 500,000 square foot facility and up to 800 employees during peak season.
  • Conduct annual review of customer contracts, determining and recommending annual increases to the COO and SVP operations.
  • Drive continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities.
  • Ensure daily pre-shift meetings and end of shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
  • Work with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations. Provide feedback, coaching, guidance, and recognition to enhance other’s skill development.
  • Role model for all departments in support of corporate mission, vision, and values.

Director - Continuous Improvement /LEAN Sensei

Cart.com
Columbus, OH
05.2022 - 12.2023
  • Developed and implemented enterprise-wide strategy based on coaching executive leaders and their team to build a CI culture for better leader management systems processes and results.
  • Coached leaders to learn and lead strategy deployment driving alignment to core objectives behavior focused.
  • Trained in guided leaders to exhibit PDCA, A3 thinking and teaching capabilities for basically skills (CI coaching problem identification value stream mapping and visual management).
  • Coached various leaders and IT, HR, Supply Chain, Finance and Operations based on an individual development plan and formal cycles of observing assessing and guiding.
  • Coached the CIO to align focus engage IT team members by developing and employing the organizations purpose and strategic objectives resulting in significant improvement in every key metric.
  • Coached VP of global talent and core team to identify breakthrough improvements using simple problem-solving methods and tools to do decrease lead time to acquire talent from 54.6 to 19 days.
  • Elected by CEO staff to participate in the global leadership and development program by being recognized as high potential for a future executive officer role.

Lead Program Manager / Organizational Change

K-Force Staffing (AT&T)
Columbus, OH
04.2021 - 05.2022
  • Orchestrates all organizational change management strategies with business stakeholders - facilitate change by implementing a structured PROSCI OCM methodologies
  • Defines scope identification, planning, monitoring and controlling of OCM deliverables
  • Designs and executes stakeholder management, change impact analysis, change readiness assessments, communication, training and resistance management plans.
  • Leads multiple facets of the Product Realization process under the Voice & Collaboration work stream by performing needed functions in the areas of project management, solutioning, and end to end process
  • Leads Continuous Improvement and OCM/Process teams to manage the transformation program operating model end-to-end, including initial set-up, scaling, and continuous improvement throughout a 3-year initiative
  • Works across functional programs - leads to establish plans with team-level processes and coach ongoing for process optimization and refinement with lessons learned
  • Creating and driving oversight for all project management initiatives across all phases of the multi-year roadmap
  • Lead design, development, implementation, delivery, and management of stakeholder project management plans, including communication strategies
  • Develop innovative strategies, and standard operating procedures, producing consistent results

Director - Organizational Change

Relationship Velocity
Columbus, OH
07.2020 - 12.2020
  • Masterfully lead enterprise-wide, digital transformation.
  • Lead OCM activities and management workstreams for change initiatives
  • Authored new standard operating procedures by implementing latest OCM methodologies, while improving ROI with a conversion rate of nearly 18%.
  • Managed new Product Design & Development Coordination with C-level executives.
  • Expertise with project management approaches, tools and phases of the project lifecycle
  • Oversaw all staff training, mentoring, coaching and follow-up actions.
  • Develop and manage risk mitigation tactics at every level, lead turning potential pitfalls.
  • Lead all design, development, delivery and management of stakeholder management plans, all communication strategies, as well as resistance management, and employee engagement and execution.
  • Meticulous partnership with PMO, integrating change management strategies into project plan.
  • Enhanced operational performance by 25% through developing effective business strategies, systems and procedures.

Lead Organizational Change Manager (PROMOTED)

Relationship Velocity
Columbus, OH
10.2019 - 08.2020
  • Gifted communicator - strong ability to articulate messages to varying audiences.
  • Forward thinker - Utilizing project management methodologies with cross-functional teams, successfully integrated change management activities into the project and program plans 3 months ahead of schedule.
  • Masterful ability to influence others and move toward common vision and goal.
  • Lead countless teams through change and change processes.
  • Expert project delivery, management, methodology and approach experience including remediation of failing projects and programs.
  • Keen ability to work collaboratively with and through others.
  • Established and maintained strong working relationships across the entire organization.
  • Developed change management plans minimizing employee resistance and accelerating adoption.
  • Crafted successful messages to support large-scale, enterprise-wide changes.
  • Created training programs to support organizational changes involving employees' day-to-day operations.
  • Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
  • First-rate problem solving and root cause identification skills.

Vice President -Performance Improvement

JPMorgan Chase
Columbus, OH
08.2018 - 10.2019
  • Senior management partner - leading and executing problem-solving, issue identification, and performance improvement projects paired with actionable metrics/KPIs.
  • Distinctive executive presence; highly polished ability to adjust presentation style.
  • Leads several, concurrent client-facing projects, including managing multiple associates/analysts across several workstreams in large scale roadmaps.
  • Robust transformation management experience - collaborative leader, building hypothesis sets, analyses, and road maps for solutions.
  • Led countless problem solving and root cause identification learning courses.
  • Remained flexible and adaptable; keen ability to work in ambiguous situations.
  • Advise and influence senior leaders / business executives on key business decisions and major change initiatives.
  • Lead interview campaigns, working sessions, and senior client presentations, resulting in quicker adoption rates.
  • Lead the implementation of LEAN / 6 Sigma tools and methodologies such as standard work, value stream mapping, Kaizen, 5S, root cause/analysis, DMAIC, PDCA, SIPOC and OCM, - Business Intelligence, Engineering & Continuous Improvement.
  • Developed effective organizational change management strategies adopted by key stakeholders and evangelized across all departments.
  • Managed continuous improvement strategies to eliminate end-product variances, improve margins, and cost reductions.
  • Led innovative product development and process improvement initiatives for 19 new product lines.

Sr. Manager - Continuous Improvement

Ryder Integrated Logistics
Lockbourne, OH
07.2017 - 08.2018
  • Provided leadership and management of production, tooling, engineering, business intelligence, automation, purchasing, production control, warehousing, maintenance and quality assurance and continuous improvement.
  • Recognized LEAN Leader- Authored countless process flow diagrams, utilizing Toyota's Production System - Value Stream Mappings, Standard Work, and Leader Standard Work, Problem Solving, Root-Cause Analysis, utilizing data-driven problem-solving techniques.
  • Primary liaison to business process owners, stakeholder groups, throughout the entire organization, leaving nothing to question.
  • Directed the development, implementation, and dissemination of adult learning curriculum.
  • Masterfully coordinates and reports on business metrics (KPI’s) applicable to the operation and fulfill customer and internal requirements.
  • Assist fellow senior leaders in the evaluation and augmentation of resources, including personnel and capital assets.
  • Flawless attention to detail - Lead team members to identify and implement cost reductions, while working with Human Resources to develop and implement training programs while training additional Kaizen Champions.
  • Thought leader - Consistent team-engagement with several teams to provide managers, supervisors, and hourly associates' feedback, focusing on improved behaviors -resulting in learning and progressive performance.
  • Increased efficiency of business processes by 24% with implementation of standard operating procedures and auditing.

Regional Manager - Continuous Improvement

Radial
Groveport, OH
08.2016 - 07.2017
  • Astute business acumen and understanding of organizational issues and challenges.
  • Achieved 98.97% on time Customer delivery rate while reducing inventory levels by $1.2M in less than 6 months.
  • Orchestrated 31 LEAN initiatives, resulting in annualized reduction of material purchases by 12.5% thru domestic vendor sourcing program; a savings of +$700K.
  • Provide leadership to entire Omni-channel, fulfillment network; leading continuous improvement activities and teamwork among all departments via 5S, A3s, FMEA, PDCA, DMAIC, PFMEA.
  • Responsible for orchestrating a 15% annual conversion cost reduction across 14 sites.
  • Prepared executive budget, incentive payouts, reports and analysis.
  • Managed all material planning efforts with direct oversight of all international and domestic procurement.
  • Facilitated annual year-end physical inventory resulting in external audit requirements for improved accuracy and reporting, while publishing new standards for physical inventory guidelines.
  • Responsible for several Omni-channel, retail fulfillment sites, masterfully integrating numerous projects, simultaneously

Sr. Manager - Operational Excellence

Guardian Industries
Upper Sandusky, OH
03.2013 - 08.2016
  • Chief projects and programs officer- Primary responsibilities; directing / leading process improvements contributing to operational strategies, ultimately improving EBITA by nearly 13%.
  • Developed formalized escalation process, cultivating process enhancements, instilling greater sense of urgency while fostering a continuous improvement culture.
  • Assessed business performance for site specific function and value stream opportunities - planned, forecasted, and provided entire organization throughput increases analysis, creating metrics that drive positive behavior.
  • Applied in-depth skills and broad business knowledge, addressing complex, non-standard situations.
  • Expert process optimization manager - business process designer, problem solving, and project management.
  • Designed and successfully implemented company-wide "bottom-up" LEAN operational system platform, for 365+ employees in 1.2M sq/ft facility.
  • Executed statistical processes for measuring and achieving accuracy for manufacturing, office procedures and distribution processes.
  • Routinely utilized statistics and probability distributions based on Pareto, Gantt, Control Charts, and Poisson.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

Operations Manager

Anchor Hocking Corporation
Lancaster, OH
09.2010 - 03.2013
  • Conducted coaching sessions, reviewing materials and forms while providing feedback regarding delivery improving overall efficiencies by nearly 20%.
  • Developed company-wide value stream mapping system and process.
  • Relentless follow-up and follow-through; assess progress on goals; ensured barriers didn't slow momentum.
  • Established cadence with other management staff to review personal and department performance metrics.
  • Drove compliance and performance improvement around Safety and Regulatory expectations.
  • Troubleshot technical problems and issues, determined best solution in accordance with product and customer specifications, and recommended actions for coordinative product solution.
  • Orchestrated the completion of multiple programs and projects- improved processes by nearly 35%, resulting in $900K.

Combat Logistics Planner /Supply Chain Manager

United States Air Force
Global
03.1996 - 07.2010
  • U.S Military Active Duty – Logistics Planner
  • Global.Command Chief’s Executive Assistant – by name selected for 4-year special duty assignment.
  • Non-Commissioned Officer in Charge of Global Deployments and Personnel Readiness.
  • Developed and implemented logistics plans to optimize transportation, warehousing, and inventory management systems.

Education

A.A.S - Process Engineering

Air Force Institute Of Technology
05.2003

Skills

  • Certified LEAN / 6 Sigma Master Black Belt
  • Certified Organizational Change Management Practitioner
  • Continuous Improvement
  • Kaizen Leader / 5S / VSM / AGILE / TPM
  • Organizational Change Management (OCM)
  • Operational Excellence ( OPEX )
  • Cross-functional team management
  • Leadership / Mentoring / Coaching
  • Masterful speaker / presenter
  • Experience in adult education
  • Expert Problem Solving & Decision Making
  • Active listener, communicator in difficult situations
  • Tactful and diplomatic, yet assertive
  • Knack for creating lasting professional relationships

Affiliations

Soccer coach / youth league - 2010 - Present

Soccer Commissioner - local youth sports

Accomplishments

Recognized by the United States Department of Defense for "Ingenius Process Improvement". Designed and implemented a global. streamlined deployment, personnel out-processing procedure. Improvements reduced out-processing times by nearly 40% and saved $1.1M globally, in the first 3 months of implementation.

Certification

  • LEAN / 6 Sigma Certified - Master Black Belt (Sensei)
  • PROCSCI Certified - Organizational Change Manager (OCM)

Timeline

Site Director / General Manager

OceanX, LLC
03.2023 - Current

Director - Continuous Improvement /LEAN Sensei

Cart.com
05.2022 - 12.2023

Lead Program Manager / Organizational Change

K-Force Staffing (AT&T)
04.2021 - 05.2022

Director - Organizational Change

Relationship Velocity
07.2020 - 12.2020

Lead Organizational Change Manager (PROMOTED)

Relationship Velocity
10.2019 - 08.2020

Vice President -Performance Improvement

JPMorgan Chase
08.2018 - 10.2019

Sr. Manager - Continuous Improvement

Ryder Integrated Logistics
07.2017 - 08.2018

Regional Manager - Continuous Improvement

Radial
08.2016 - 07.2017

Sr. Manager - Operational Excellence

Guardian Industries
03.2013 - 08.2016

Operations Manager

Anchor Hocking Corporation
09.2010 - 03.2013

Combat Logistics Planner /Supply Chain Manager

United States Air Force
03.1996 - 07.2010

A.A.S - Process Engineering

Air Force Institute Of Technology
Vincent W Kiphart IV