Vincenza Buzzetta
Elizabeth City,NC
Summary
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Practice Medical Assistant
Chesapeake Regional Healthcare
Elizabeth City, NC
11.2020 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Certified Professional Coder
Chesapeake Regional Healthcare
Chesapeake, VA
09.2018 - 11.2020
- Reviewed clinical data from medical records to assign ICD, CPT and HCPCS codes.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Accurately assigned codes using software and official print copy of code book.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Assigned value codes and modifiers to provide specific information for services provided.
- Assigned procedure and diagnosis codes for insurance billing using [Software].
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Responded to coding questions from callers and other internal departments.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Collaborated with billing team to confirm no additional diagnosis codes available for LCD and NCD coverage.
- Collected documentation and clarified ambiguous patient care statements by contacting providers.
- Communicated with insurance companies to provide patient information.
- Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
- Specified service dates by assigning occurrence codes, span codes and date information.
- Entered charge rationale in patient account notes.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Submitted and accurately processed insurance claims with related medical code verifications and assessments.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Patient Service Representative
Chesapeake Regional Healthcare
Elizabeth City, NC
02.2016 - 09.2018
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Utilized technology and specialized software to maximize productivity.
- Registered patients by verifying records to update computer system and patient charts.
- Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
- Checked claims for errors, corrected issues and mailed out updated documents.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Answered over [Number] telephone calls per day to schedule appointments and answer patient questions.
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Education
Certified Nurse Aide -
College of The Albemarle
Elizabeth City, NC04.2022
BLS Certification -
College of The Albemarle
Elizabeth City, NC02.2022
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06.2009
Associate of Science - Nursing
College of The Albemarle
Elizabeth City, NCSkills
- Charting Expertise
- HIPAA Compliance
- Understands Medical Procedures
- Advanced Anatomy Knowledge
- Medical Billing
- Supply Management
- Clinical and Operational Judgement
- Problem Anticipation and Resolution
- Updating Medical Records
- Cleaning and Organizing
- Completing Insurance Forms
- Social Perceptiveness
- Multitasking and Prioritization
- Medication Administration
- Examination Preparation
- Multi-line Telephone System Operation
- Procedure Assistance
- Blood and Tissue Collection
- Time Management
- Cleaning and Sanitizing
- Decision Making
- Patient Relations
- Critical Thinking
- Wound Care
- Check-In and Check-Out Procedures
- Clear Communication
- Appointment Scheduling
- Coordinating Drug Refills
- Professional Bedside Manner
- Inventory and Supply Management
- Friendly, Positive Attitude
- Basic Math
- Reliable & Trustworthy
- Team Management
- Microsoft Office
- People Skills
- Computer Skills
- First Aid/CPR
- Flexible Schedule
- Customer Service
- Supervision & Leadership
- Organizational Skills
- Good Work Ethic
- Team Building
- Conflict Resolution
Timeline
Practice Medical Assistant
Chesapeake Regional Healthcare
11.2020 - Current
Certified Professional Coder
Chesapeake Regional Healthcare
09.2018 - 11.2020
Patient Service Representative
Chesapeake Regional Healthcare
02.2016 - 09.2018
Certified Nurse Aide -
College of The Albemarle
BLS Certification -
College of The Albemarle
High School Diploma -
Pasquotank County High School
Associate of Science - Nursing
College of The Albemarle
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