VINCENZINA SHEPHERD
Joseph
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. I have been at the same place of employment for the last 23 years. I have also managed many tasks in the office. Managed Hunting Lodges. Which include cleaning hotel rooms. Booking the lodges for stays. Cleaning what they have hunted and hosting meals. Worked for Bar and Grills. I worked as a bartender, waitress, and cook. I am always willing to help out and get the job done. Willing to cross train and take on new experiences. Also am a very reliable worker. My jobs before this were healthcare, nursing homes, and hospitals. Which included managing kitchens. Also had my CNA license which has since then expired. Working with the public and being social is a very strong suit.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Mellette Travel Plaza
06.2021 - 10.2025
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Managed staff scheduling, optimizing workforce allocation for peak performance.
- Developed and implemented training programs, enhancing employee skills and service quality.
- Analyzed customer feedback, driving improvements in service delivery and guest satisfaction.
- Worked with vendors to negotiate contracts, reducing costs while maintaining quality standards.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Monitored financial performance, identifying trends to inform budgeting and resource allocation decisions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Lodge and Hotel Assistant Manager
JWT Investments
05.2002 - 10.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Coordinated guest services, addressing inquiries and resolving issues promptly.
- Collaborated with housekeeping to maintain high cleanliness standards across all guest areas.
- Developed and maintained positive relationships with guests, enhancing overall satisfaction levels.
- Assisted in inventory management, tracking supplies to ensure operational readiness at all times.
- Cleaned hotel rooms and lodge washed laundry.
- Maintained grounds of location.
- Worked with owners on reservations and prepped rooms for customers while owners were not around.
- Did receipts and payments for customers who stayed.
Bartender/ Waitress/ Cook
Chelsea Bar
06.2015 - 06.2024
- Made cocktails and beverages, enhancing customer satisfaction and overall experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed efficient workflows to streamline drink preparation during peak hours.
- Cooked food to customer preference and prepped for any other meals for the day.
- Customer service and customer relations.
- Made sure meals and cocktails were to of customer satisfaction.
- Cash flow for payment of meals and beverages for small or large groups.
ASSISTANT STORE MANAGER
CENEX
08.2014 - 06.2021
- Oversee other employees.
- Inventory for all products – stocking and ordering products.
- Manage cash – daily cash box.
- Assist with bookwork – deposits – accounts payable & receivables.
- Fill-in for manager.
- Greet customers and help when need assistance.
- Maintenance & some repairs.
- Assist with fuel and fuel pumps.
- Assist in the kitchen.
- Daily and nightly cleaning of the inside and outside of the store.
- Assist in inventory pricing.
- On call when needed.
CASHER/CLERK/COOK
CENEX
09.2002 - 08.2014
- Customer service – greeting and assisting when needed.
- Daily and nightly cleaning.
- Stocked inventory.
- Morning and evening cook.
- Fill-in for other employees.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash register balances through diligent record-keeping.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
SERVE SAFE CERTIFIED - FOOD AND ALCOHOL
South Dakota Retailers
Aberdeen, SD GED -
Northern State University
Aberdeen, SD01-1995
Skills
- Excellent customer service
- Basic computer skills
- Excellent leadership skills
- Basic math skills
- Great with money and inventory count
- Fast learner
- Motivated to expand my knowledge in anything new
- Excellent attendance
- Time management
- Decision-making
- Customer service
- Staff management
- Task delegation
- Staff training and development
Certification
- SD state food serve safe License - June 2025-June 2029
Section name
- Great customer service.
- Punctual.
- Always willing to lend a hand.
Certificate of Food Serve Safe
State certification for South Dakota that is required to work in any kitchen and manage anything to do with food or alcohol.
Timeline
Manager
Mellette Travel Plaza
06.2021 - 10.2025
Bartender/ Waitress/ Cook
Chelsea Bar
06.2015 - 06.2024
ASSISTANT STORE MANAGER
CENEX
08.2014 - 06.2021
CASHER/CLERK/COOK
CENEX
09.2002 - 08.2014
Lodge and Hotel Assistant Manager
JWT Investments
05.2002 - 10.2025
SERVE SAFE CERTIFIED - FOOD AND ALCOHOL
South Dakota Retailers
GED -
Northern State University