Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincenzo Lo Monaco

San Francisco, California, United States,California

Summary

Fluent in Italian, Spanish, and English, I bring three years of comprehensive experience across all facets of the restaurant industry. Proven to enhance customer satisfaction through exceptional cleanliness and service quality, adeptly managing high-pressure situations and ensuring optimal dining experiences. Skilled in order taking and food safety, consistently fostering warm relationships and efficient guest flow. Achieved a significant turnaround in table readiness, contributing to a smoother service operation. Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Napizza
01.2022 - 05.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Host

Bottega
06.2022 - 03.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Restaurant Busser

The Pawn Shop Bar
01.2021 - 01.2022
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.

Education

MBA - Business Management

Hult International Business School
Cambridge, MA
06.2021

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Food safety awareness
  • Food presentation

Timeline

Host

Bottega
06.2022 - 03.2023

Restaurant Waiter

Napizza
01.2022 - 05.2024

Restaurant Busser

The Pawn Shop Bar
01.2021 - 01.2022

MBA - Business Management

Hult International Business School
Vincenzo Lo Monaco