Kara Vincitorio

• Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Develop and maintain strong working relationships with professionals within assigned territory.
• Record accurate and efficient records in customer database.
• Monitor service after sale and implemented quick and effective problem resolutions.
• Trained new employees on customer service, money handling and organizing strategies.
• Inform customers of promotions to increase sales productivity and volume.
• Develop and implement strategies to increase client retention.
• Negotiate prices for products to reduce overall costs.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Achieve monthly output goals.

· Work closely with Sports Information Director attending many athletic events.

· Proficient in Statcrew, Genius, and Presto for most sports.

· Consistently update athletic website for each sport and articles or any documents.

· Coordinate the media programs using InDesign/Photoshop and the advertisements for sports programs.

· Post on social media platforms for all sports (Instagram, Twitter, Facebook).

· Manage and organize schedules/calendars for the athletic department and student workers.

· Assist in promotional events for the athletic department to raise money.

· Managed the floor with educators to create a consistent flow to ensure all customers are being assisted promptly.

· Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.

· Assisted store manager with scheduling, interviewing and other administrative tasks associated with successfully running store.

· Generated reports detailing findings and recommendations with customer satisfaction and sales goals.

· Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

· Coached staff on daily performance and conducted evaluations to constructively address concerns.

· Took a leadership role in the inventory shifts where organizational skills and adjusting to different situations are required in the moment.

· Trained new educators to equip them with the tools and strategies needed to satisfy guests and management.

· Customer Service - communicated with clients on a day-to-day basis to address their needs.

· Answered phones for the company and served at the front desk when needed.

· Performed an array of tasks including managing schedules, calendars, meetings, and conference calls.

· Started and designed Salesforce for the company that aligns with each department needs.

· Attended meetings with clients to take notes and present any documents as needed.

· Organized and managed client correspondence.

· Worked alongside the controller and assist with payroll.