Vindaizia Shelton
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Property Manager
KAJ CORP LLC
07.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents, and on-site associates.
Mail Handler Assistant
Post Office
10.2024 - 06.2025
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
General Merchandise and Sales Associate
Walmart
10.2023 - 10.2024
- Managed inventory restocking to ensure product availability and optimal merchandising displays.
- Assisted customers with product inquiries, providing excellent service to enhance shopping experience.
- Implemented efficient organization of merchandise to improve store layout and accessibility.
- Collaborated with team members to execute promotional setups and seasonal merchandising initiatives.
Remote/ Per Deim Customer Service Representative /Online Retail
The Prxper Peach
02.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
- Educates customers regarding products and services
- Identify customer needs and clearly articulate products and services
- Evaluates and identifies opportunities to drive process improvements that positively impact clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Remote Customer Service Representative/ Automotive Warranty
Defi solutions
09.2021 - 01.2022
- Handled a 60+ high volume of incoming calls
- Educated customers regarding products and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate/Cashier
Old Navy
08.2018 - 07.2021
- Assists with shipments, merchandising, restocking, and pricing
- Assess customers needs and provide assistance and information on product features
- Process POS (point of sale) purchases
- Processing ship from store orders as well as buy online pickup in store orders
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers
- Performs cashier duties accurately while processing all transactions in the register per company policy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master Cosmetology License - Cosmetology And Barber
Empire Beauty School
Morrow, GA08.2022
High School Diploma -
Benjamin E. Banneker
Atlanta, GA05.2021
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Team player
- Works well in fast paced environments
Timeline
Mail Handler Assistant
Post Office
10.2024 - 06.2025
General Merchandise and Sales Associate
Walmart
10.2023 - 10.2024
Property Manager
KAJ CORP LLC
07.2023 - Current
Remote/ Per Deim Customer Service Representative /Online Retail
The Prxper Peach
02.2022 - 07.2023
Remote Customer Service Representative/ Automotive Warranty
Defi solutions
09.2021 - 01.2022
Retail Sales Associate/Cashier
Old Navy
08.2018 - 07.2021
Master Cosmetology License - Cosmetology And Barber
Empire Beauty School
High School Diploma -
Benjamin E. Banneker