Vindhya Arikonda
Mount Pleasant,MI
Summary
Detail-oriented System Support Analyst experienced in analyzing user requirements to implement effective system improvements. Skilled in collaborating with cross-functional teams to troubleshoot issues and optimize processes, ensuring seamless software functionality and enhanced performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Support Analyst
Enterprise Tax Solutions, Inc
Mount Pleasant, MI
06.2022 - Current
- Analyzed user requirements to identify system improvements and enhance operational efficiency.
- Provided technical support for software applications, ensuring seamless integration and functionality.
- Documented system processes and user guides to facilitate knowledge sharing among team members.
- Collaborated with cross-functional teams to troubleshoot issues and implement solutions effectively.
- Participated actively in regular team meetings to share insights on current challenges and collaborate on effective solutions.
- Generated reports to track performance and analyze trends.
- Configured SAP DART System for the Tax auditors.
- Analyze financial data across various SAP Modules needed for the DART.
- Design of various validation tools to ensure the consistency of data.
- Involved during various Testing cycles to check the robustness and performance of the DART System.
- Provide post go live production support to customers.
Education
Master of Science - Management Information Systems
Central Michigan University
Mount Pleasant, MI05-2022
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sree Vidyanikethan Engineering College
Tirupati, India05-2019
Skills
- Application support
- System testing
- Configuration management
- Linux administration
- Project management
- Analytical thinking
- Problem-solving abilities
Certification
- RedHat Certified System Administrator on RedHat Enterprise Linux 8 (Certificate Number: 200-042-323)
- Lean Six Sigma Green Belt
Timeline
System Support Analyst
Enterprise Tax Solutions, Inc
06.2022 - Current
Master of Science - Management Information Systems
Central Michigan University
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Sree Vidyanikethan Engineering College