Vineeth Guptha Gogula
Cypress,TX
Summary
Experienced Programmer Analyst with a strong foundation at Cognizant Technology Solutions, renowned for proficiency in Python and technical support. Successfully led domain application audits ensuring SLA compliance, resulting in notable process enhancements. Expertise in Microsoft SharePoint and ServiceNow, complemented by mentoring abilities that have consistently driven project success and operational efficiency. Career aspirations focus on leveraging technical skills to further optimize IT solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Programmer Analyst (Senior System Engineer)
Cognizant Technology Solutions
Hyderabad
11.2018 - 01.2023
- Audited and reviewed domain application requests to ensure SLA compliance
- Prepared audit reports and monitored application license metrics
- Managed incidents and service requests while mentoring new hires
- Monitored applications, created JIRA tickets, and routed issues to relevant teams
- Conducted mailbox analysis and reported server issues using Sumo Logic
- Developed and updated Standard Operating Procedures (SOPs)
- Monitored and maintained application portals such as ServiceNow and SharePoint
- Resolved user issues related to SharePoint access and settings
- Managed ServiceNow tickets for account and access-related issues
- Generated reports and provided solutions for user concerns
- Project: Bayer Crop Science (Mar 2021 – Jan 2023)
- Project: Ameriprise Financial (Jan 2020 – Mar 2021)
- Project: Novartis (Nov 2018 – Jan 2020)
Education
Master’s in General Mathematics -
University of Houston Clear Lake
Houston, TexasBachelor’s in Statistics - Mathematics and Computer Science
Bhavans Vivekananda College
HyderabadSkills
- Python
- HTML
- MySQL
- Microsoft SharePoint
- ServiceNow, Sumo Logic, JIRA
- Reporting and documentation
- Technical support
- Microsoft Office
- Troubleshooting and modifications
Certification
- Python Programming for Beginners, Udemy
- Introduction to SQL, W3Schools
- ITIL Certification
Open To Entry Level Roles
True
Projects
Robotic Manipulation and Control, Implemented mathematical algorithms from A Mathematical Introduction to Robotic Manipulation by Murray, Li, and Sastry. Developed equations for two-link planar robot dynamics. Conducted mathematical modeling, trajectory planning, and control system analysis. Applied advanced kinematics and dynamics to calculate kinetic and potential energies of a three-body robotic arm., Robotics, Algorithm Development, Mathematical Modeling, Kinematics, Mathematical Problem Solving
Open To Internships
True
Personal Information
Willing To Relocate: True
Timeline
Programmer Analyst (Senior System Engineer)
Cognizant Technology Solutions
11.2018 - 01.2023
Master’s in General Mathematics -
University of Houston Clear Lake
Bachelor’s in Statistics - Mathematics and Computer Science
Bhavans Vivekananda College
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