Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Vineetha N. Menon

Doha

Summary

A highly motivated and experienced professional with over 12 years of experience in the areas of Project Management, Software Quality Assurance, Business Process Analysis.

Results-oriented Functional Project Manager with a proven track record of successfully leading and delivering projects within the framework of established functional areas. Expertise in coordinating resources, managing timelines, and achieving project objectives while aligning with organizational goals. Skilled in stakeholder engagement, risk management, and driving cross-functional collaboration. Strong communication and leadership abilities, coupled with a focus on continuous improvement. Committed to delivering high-quality projects that drive business success and exceed client expectations.

Overview

21
21
years of professional experience

Work History

Application Manager/Project Manager

Jaidah Motors & Trading Company
01.2021 - Current
  • Manage IT Applications team
  • Responsible for major project implementations – Salesforce, Success Factors, SAP Analytics Cloud
  • Implemented SAP Analytics Cloud for budgeting, forecasting and Financial Dashboards
  • Implemented Sales force for automotive & non automotive divisions. Key modules implemented- Lead Management, Opportunity Management, Account Management, Quote Management, Order Management
  • SAP Roll out for new Company Acquisitions
  • Managed end to end implementations
  • Manage major changes and enhancements in ERP systems – SAP & Microsoft Navision
  • Document requirements for major enhancements and key projects
  • Vendor evaluation for key Project implementations
  • Liasoning with Business and Vendors for key project implementations
  • Key Project Implementations:
  • SAP Analytics Cloud across the group for 12 divisions
  • Budgeting and forecasting templates
  • Allocation of shared services cost
  • Manpower Planning
  • Assets Planning and depreciation
  • Financial & Operational KPI dashboards
  • Digital Boardroom
  • Salesforce Implementation
  • Sales cloud implementation for Automotive divisions and Used Cars
  • Sales cloud implementation for Non Automotive divisions
  • Customisations in salesforce as per the Business requirements
  • Management Dashboards for decision making
  • Integration with Genesys, SAP, Incadea , eCom
  • Document generation using Ninetex
  • SuccessFactors Implementation
  • Onboarding and recruitment module
  • Customisations in SuccessFactors for the business requirements
  • Integration with SAP for employee data updates
  • Dashboards in SuccessFactors for decision making
  • New CoCode roll out in SAP for one of the major acquisitions
  • End to end implementation of SAP for new coCode
  • Migration of data from Legacy system to SAP
  • Upload of Trial Balance, Customer receivables, Supplier payables
  • Modules implemented
  • FICO
  • SD
  • MM/WM
  • HCM

Customer Service, Business Analyst

Jaidah Motors & Trading Company
09.2019 - 12.2020
  • Manage the Project Management Office of IT department
  • Responsible for major project implementations – Budgeting tool Implementation: SAP Analytic Cloud and Unified CRM tool – Sales force
  • Manage major changes and enhancements in ERP systems – SAP & Microsoft Navision
  • Document requirements for major enhancements and key projects
  • Build Power BI dashboards for better data visibility for management
  • Build dashboards in SAC
  • Manage all SAP Fiori Applications providing end to end support
  • Business process mapping and value stream mapping for key business process in the organisation
  • CRM functional consultant
  • HCM functional consultant
  • Manage major changes in payroll process
  • Vendor Management
  • Robotic Process Automation for vendor invoicing process
  • Automated major HR processes
  • Key involvement in development inhouse finance module in SAP
  • Played a major role in automating the tracking of bounced cheques
  • Project Experience:
  • BPC SAC Project
  • Performed the role of independent Project Manager ensuring the timely and quality delivery of the project
  • Product evaluation of the budget planning and reporting tool
  • Vendor evaluation for the selected tool
  • Setting up of Project Plan, Project Metrics & KPIs and Project Reporting
  • Conduct Project Management Review with Senior Management & Client
  • Identification of Potential Risks and mitigation plans
  • Experience in defining the test strategy, methodology, creating test plan and reviewing test cases
  • Weekly status reporting on project progress and metrics to the senior management
  • Reviewing the business requirements and signing off of BRD
  • Extensively tested the budget templates and financial reports
  • Coordinated UAT with business users
  • Sales force Implementation
  • Manage phased implementation of unified CRM tool sales force across the organisation
  • Conducted requirements workshop to have a detailed understanding of the requirements
  • Coordinate with vendor for communicating the requirements
  • Mapping of As Is process and To be process for CRM
  • Dashboard designing based on the requirements of business
  • Preparation of UAT test scenarios
  • Coordinate with business users for testing
  • Major initiative of unified customer data to ensure the quality of data in the system
  • Integration of Salesforce with the ERP systems
  • Career break taken to raise family

Manager

Cognizant Technology Solutions
01.2012 - 09.2012
  • Responsibilities:
  • Managed the Delivery Assurance group within the company for multiple locations
  • Responsible for defining the Best in Class framework for Data warehousing practice and also facilitating the assessments
  • Managed the QA Plan for DW projects within the company for multiple locations
  • Represented the Projects in client reviews from quality standpoint
  • Organised and co-ordinated ISO audits in Cognizant Kochi centre
  • Project Experience:
  • Sainsbury (Leading retail client in United Kingdom)
  • Performed the role of independent Project Manager ensuring the timely and quality delivery of the below projects:
  • Review of SoW from client (Statement of Work)
  • Setting up of Project Plan, Project Metrics & KPIs and Project Reporting
  • Conducted process studies for various clients such as Sainsbury, UK to analyse & streamline software delivery processes
  • Implemented Account level Score Card to assess the project health of the projects
  • Conduct Project Management Review with Senior Management & Client
  • Identification of Potential Risks and mitigation plans
  • Experience in defining the test strategy, methodology, creating test plan and reviewing test cases
  • Weekly status reporting on project progress and metrics to the senior management and client
  • Troubleshooting, resolving and escalating data related issues and validating data to improve data quality
  • Extensively tested the Business Objects report by running the SQL queries on the database by reviewing the report requirement documentation against client expectations and take decision on GO-NO GO for delivery.

Senior Associate

Cognizant Technology Solutions
03.2010 - 01.2012
  • Responsible for defining Project Metrics and has implemented High Maturity Statistical Models in Projects to assess the health of the projects
  • Responsible for early identification of risks and reporting to Senior Management along with Risk Mitigation plans
  • Actively involved in every phase of the delivery projects and assisted Project managers in planning, execution and delivery of projects
  • Organization wide trainer for High Maturity Model, Project Management, Defect Prevention, Configuration Management, and Risk Management trainings
  • Project Experience:
  • Cox Communications
  • Third largest cable provider in US
  • Data warehousing projects mainly deals with the ETL (Informatica and Reporting (Oracle BI) for analysing the channel ratings by the customers
  • Worked as QA consultant for the project
  • Part of creating the test strategy document and test scenarios to validate the requirements before it is delivered to the client
  • Changed the process with best in class standards in the industry
  • Reviewed the current process and identified the gaps to improve the process standards
  • Coordinated regular Project management reviews with client and senior management
  • Conducted extensive non functional testing to meet the standards specified by the client for report generation
  • Reviewed Business Requirements documents for completeness and accuracy
  • Defect management and formulation of defect prevention techniques

Consultant

IBS Software Service P. Ltd
01.2004 - 03.2010
  • Hands on experience in defining Process and Project Metrics and setting up of Quality Goals
  • Was Process Owner for various software development processes such as Requirements Management, Testing & Defect Management
  • Experience in designing process flows and analyzing process bottlenecks
  • Experience in conducting Process Compliance Audits
  • Experience in designing Project Dashboards & defining KPIs for Project monitoring and control
  • Member of the Software Engineering Process Group (SEPG) for CMMI Level 5 implementation and maintenance
  • Played the role of Business Analyst for the projects such as New Project management Software, New Defect Tracking Software, Process Improvement Proposal handling Software
  • Designed and Conducted Organization Wide trainings and Workshops on software processes such as Requirements Management & Defect Management
  • Responsible for conducting bi-annual Organisation Capability Baseline reporting
  • CMMI V 1.1 Assessment Team Member for KPMG
  • Trainer for CMMIV1.1 & PCMM
  • Trainer for 9001:2000 & TickIT standards, Experience:
  • Quality & Process Analyst for various projects within IBS including 2 major airline projects- iFlyRes (Airline Reservation System) and iCargo (Airline Cargo Management System) mainly having:
  • Experience in Software Testing – System Testing & Regression Testing
  • Experience in designing functional test cases based on design & requirements document
  • Experience in Test planning, test monitoring & defect management & reporting
  • Performed Defect Analysis using various techniques such as Pareto Charts, Ishikawa Diagram etc
  • Process definition & compliance auditing

Center Manager

institute of Management Education
06.2003 - 01.2004
  • Responsible for overall management and administration of the center
  • Inventory Management
  • Basic accounts and handling student issues and maintaining cordial atmosphere with students

Management Trainee

Appollo Tyres
06.2002 - 06.2003
  • Responsible for ISO certification activities
  • Played an active role in implementing Total Productive Maintenance and Kaizen
  • Created a database for updating and monitoring Predictive , Preventive & Breakdown maintenance

Education

Master - Business Administration

MBA - Systems & Marketing

Rajagiri School of Management
Dec 2001

B-Tech - Electrical & Electronics

Govt. Engineering College, University of Calicut
March 1999

Pre-Degree - undefined

St. Mary’s College, University of Calicut
June 1995

Cleared Six Sigma Black Belt Certification examination - undefined

Skills

  • Project Management Function & PMO:
  • Certified Six Sigma Black Belt Professional ITIL V3F Certified
  • Certified ISO Internal Auditor with DNV, India
  • Experience in Data Analytics
  • Completed PMP training
  • Expertise in various project management methodologies such as Agile Frameworks, Waterfall methods
  • Experience in Software Project Planning that includes Software Project Estimation using Function Points and COCOMO models
  • Setting up of Project Metrics and Tracking mechanism
  • Work Allocation and Work Completion tracking
  • Risk identification, analysis & mitigations
  • Client & Management Reporting etc
  • Experience in managing and implementing non-software projects such as implementation of CMMi and ISO projects across the organisation
  • Experience in Vendor management
  • Experience in SAP and Navision ERP systems
  • Experience in SAP Analytics Cloud
  • Experience in Salesforce
  • Expertise in Robotic Process Automation
  • Experience in SAP Fiori Applications
  • Process Compliance Monitoring & Reporting:
  • Experience in devising & setting up of various Process Metrics such as Process Efficiency, Process Deviations etc
  • Experience in setting up of Project Metric Dashboard
  • Experience in conducting Process Compliance Audits based on ISO 9001 and CMMi guidelines
  • Certified ISO Internal Auditor
  • Business Process Analysis & Modelling:
  • Experience in conducting Process Studies, Process Gap analysis,
  • Experience in analysing Process Bottlenecks, & defining Process Frameworks
  • Experience in process modelling frameworks such as BPMN 20 and tools such as MS Visio
  • Data Analysis & Reporting using Statistical Methods:
  • Experience in conducting organization wide data analysis across all projects and arriving at organization capability base line
  • Experience in KPI Analysis, Trend Analysis using Combination and Control charts, and root cause analysis using PARETO Technique
  • Experience in using statistical techniques such as Chi Square Test, ANOVA, and F- test, Mann Whiney Test etc in for analysis and prediction models
  • Experience in building dashboards in Power BI, SAP Analytics Cloud, Tableu, Salesforce
  • Software Quality Assurance & Testing
  • Software Testing skills including System testing, Integration Testing & Regression Testing
  • Test Design & Test Management
  • Defect Triage and Management Reporting
  • Process Definition & Compliance Auditing

References

References References are available upon request.

Timeline

Application Manager/Project Manager

Jaidah Motors & Trading Company
01.2021 - Current

Customer Service, Business Analyst

Jaidah Motors & Trading Company
09.2019 - 12.2020

Manager

Cognizant Technology Solutions
01.2012 - 09.2012

Senior Associate

Cognizant Technology Solutions
03.2010 - 01.2012

Consultant

IBS Software Service P. Ltd
01.2004 - 03.2010

Center Manager

institute of Management Education
06.2003 - 01.2004

Management Trainee

Appollo Tyres
06.2002 - 06.2003

Master - Business Administration

MBA - Systems & Marketing

Rajagiri School of Management

B-Tech - Electrical & Electronics

Govt. Engineering College, University of Calicut

Pre-Degree - undefined

St. Mary’s College, University of Calicut

Cleared Six Sigma Black Belt Certification examination - undefined

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Vineetha N. Menon