Summary
Overview
Work History
Education
Skills
References
Certificatestrainings
Timeline
Generic

Vinessa Mari Martinez

San Antonio,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2025
2025
years of professional experience

Work History

Senior Quality Assurance and Contracts Specialist

SJRC Belong
10.2021 - Current
  • In collaboration w/ the QA & Contracts Supervisor, Senior Director of QAC and Network Providers, develop quality indicators, outcomes and outputs that can be used by the department to objectively measure the Provider’s performance and leverage those measures to improve services and identify potential risks
  • Review results of QA reviews and other outputs such as critical incident reports and grievances and appeals, to recommend and initiate system/process improvements
  • Maintain knowledge of existing and developing laws and regulations related to the organization's industry; assess and explain how new requirements may affect the organization in terms of risk exposure
  • Research best practice for residential child care services
  • Measures performance outcomes established at the federal and state level in relation to Belong and its provider network
  • Reviews and analyzes cases, notes, deficiencies, and extracts data to be verified
  • Collects performance data, identifies adverse trends and determines compliance with service delivery standards, program requirements and policies/procedures
  • Maintains strong business relationships w/provider network staff to facilitate collaboration and cooperation
  • Manage a diverse portfolio of contracts, maintaining organized records for easy access and reference.
  • Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved.

Quality Assurance and Contracts Specialist

SJRC Belong
10.2021 - 03.2023
  • In collaboration with the Director of Quality Assurance and Contract as well as the Sr
  • Quality Assurance & Contracts Specialist, develop qualitative indicators, outcomes and outputs that can be used by the Department to objectively measure the Provider’s performance and leverage those measures to improve services
  • Reviews the results of quality assurance reviews and other outputs such as critical incident reports and grievances and appeals, to recommend and initiate system/process improvements
  • Measure’s performance outcomes established at the federal and state level in relation to Belong and its provider network
  • Ensures Provider implements a defined process to complete and review background checks and to verify staff education levels and professional licenses
  • Reviews and analyzes cases, notes, deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements and policies/procedures
  • Works and supports network providers in Quality Improvement efforts to mitigate risks and improve outcomes for children in their care
  • Provides recommendations and executes solutions in Performance Quality Improvement meetings to ensure outcomes are achieved
  • Maintains strong business relationships with provider network staff to facilitate collaboration and cooperation
  • Serves as a liaison to monitor and assure response to all client-reported concerns and complaints relating to services provided by Belong or the Provider Network
  • In collaboration with the Finance Department, reviews financial records to ensure accurate billing
  • Create and produce reports reflecting the performance measures of provider network; identify trends and make recommendations for improvements
  • Collaborate with the Training Department to conduct training based on areas of expertise that can benefit Network providers, Belong employees, or SJRC Texas employees
  • Adheres to all policies and procedures of the agency and its accrediting and standard setting bodies such as Council on Accreditation and state licensing
  • Maintains client confidentiality per Belong standards and all applicable codes of ethics
  • Learns, understands, and supports the Belong mission, purpose, and function
  • Carries out the Trauma Informed Care principles and practices for both internal and external stakeholders
  • Responsible for the environmental, cultural, safety, diversity issues and needs of the clients and others that enter the work area
  • Attends mandatory trainings as defined in positions training matrix
  • Attends continuing education as necessary to expand knowledge and maintain certifications or licenses
  • Uses outside professional collaboration and intra-agency teamwork appropriate to the agency
  • Skilled in organizing work in an environment with multiple challenges and priorities with minimal supervision
  • Avoid all conflicts of interest, real or perceived
  • Performs other related duties as assigned

Operations Administrator

SJRC Belong
09.2018 - 10.2021
  • Update account information when needed
  • Help with processing tickets
  • Communicate and coordinate technicians
  • Help create new processes
  • Troubleshooting
  • Check work emails- make sure boxes are cleared and worked by CSR's
  • Address any basecamp post to-do's
  • Provide dispatch numbers on a per shift basis
  • Assist with questions on the floor and provide support when needed
  • Manage breaks and lunches
  • Ensure that dispatchers are completing work in a timely manner
  • Ensure that justifications for judgements are being documented
  • Serve as the first point of contact for any employee complaints or concerns
  • Report daily work flow to supervisor as needed due to delayed events
  • Handle escalated calls relates to customer service and dispatch
  • Foster an environment of open communication and inclusion
  • Footage reviews, retrievals, intervention/arrests, onboarding/QA, GPP tickets
  • Process GPP check requests take additional time to cross reference all documents with the incident that occurred
  • Advise supervisor if additional documents are necessary
  • Monitor sites and dispatch police when needed
  • Make outbound calls
  • Take inbound calls
  • Set up footage reviews and retrievals

Program Manager

Roy Maas Youth Alternatives Meadowlands/ The Bridge
11.2009 - 10.2018
  • Provide direct supervision, training, and mentoring to employees within the assigned program
  • Model and train staff in the principles of trauma-informed care and restorative practices
  • Ensure staff model and teach constructive behavioral and social skills, realistic problem-solving and life skills, and positively reinforce progress toward goal behaviors in the child’s treatment plan
  • Ensure staff model and teach good personal hygiene skills, cleanliness and orderliness of personal space and common areas in the cabin and across the campus
  • Conducting regular inspections to verify acceptable levels of quality
  • Meet regularly with staff to review performance goals and workplace expectations with the objective of supporting employee success
  • Perform new resident intakes in the absence of the Program Administrator, and ensure staff is thoroughly orienting every new resident to the program
  • Regularly gather resident information from staff and through observation for possible consideration in treatment plan development or modification
  • Work directly with the Program Administrator, clinical, and other staff to ensure that Residential Specialist Supervisors and Residential Specialists are providing effective, safe, and relevant programming and activities that align with each child’s treatment plan
  • As required, collaborate with the medical coordinator, educators, caseworkers, approved family members, volunteers, and other individuals working in the interest of the child
  • Maintain program activities within RMYA, licensing, and funding source guidelines
  • Ensure staff document incidents completely, accurately, and in a timely manner; and that the reporting and notification protocol for serious incidents is followed consistently
  • Ensure the timeliness and accuracy of client tracking and status reports for ongoing review/audit of program as well as billing, monitoring, level of service reviews, required logs, and direct reporting for all funding sources
  • Ensure that the program and campus facilities are maintained in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner and reviewing that staff are completely and accurately completing required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
  • Monitor and verify timecards, control the use of overtime when developing staff schedules, and use appropriate discretion when recommending the approval of time off
  • Maintain professional and ethical standards as prescribed by RMYA
  • Maintain personally required training hours
  • Maintain confidentiality in all areas of client and program operations
  • Represent RMYA in a professional manner at approved events in the community
  • Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together
  • Perform special projects as assigned

Awake Supervisor

Roy Maas Youth Alternatives Meadowlands/ The Bridge
  • Provide direct supervision of the children in care
  • Model the principles of trauma-informed care and restorative practices with the children in care
  • Model and teach constructive behavioral and social skills, realistic problem-solving and life skills, and positively reinforce progress toward goal behaviors in the child’s treatment plan
  • Adhere to RMYA’s nightly schedule in regards to bed checks and fulfillment of responsibilities
  • Administer and document all over the counter medication according to RMYA medication administration procedures
  • Model and teach good personal hygiene skills, cleanliness and orderliness of personal space and common areas in the cabin during nighttime hours
  • Be prepared for regular inspections to be conducted to verify acceptable levels of quality
  • Become oriented with every resident of the program
  • Provide resident information and observation to the PM for possible consideration in treatment plan development or modification
  • Provide effective supervision and a safe environment that align with each child’s treatment plan
  • Maintain program supervision within RMYA, licensing, and funding source guidelines
  • Document incidents completely, accurately, and in a timely manner
  • Assist in ensuring the program and campus facilities are maintained in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner to the RSS and accurately complete required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
  • Perform all daily laundry, paperwork, filing, and preparations for the next day’s shift nightly
  • Close out hard and soft files when a resident is discharged
  • Maintain professional and ethical standards as prescribed by RMYA
  • Maintain personally required training hours
  • Maintain confidentiality in all areas of client and program operations
  • Transport resident(s) when necessary
  • Represent RMYA in a professional manner at approved events in the community
  • Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together
  • Perform special projects as assigned

Residential Specialist

Roy Maas Youth Alternatives Meadowlands/ The Bridge
  • Provide direct supervision of the children in care
  • Model the principles of trauma-informed care and restorative practices with the children in care
  • Model and teach constructive behavioral and social skills, realistic problem-solving and life skills, and positively reinforce progress toward goal behaviors in the child’s treatment plan
  • Adhere to RMYA’s daily schedule, special events schedule, and provide a structured therapeutic environment
  • Administer and document all over the counter medication according to RMYA medication administration procedures
  • Model and teach good personal hygiene skills, cleanliness and orderliness of personal space and common areas in the cabin and across the campus
  • Be prepared for regular inspections to be conducted to verify acceptable levels of quality
  • Meet regularly with the Residential Specialist Supervisor (RSS) to receive feedback regarding workplace expectations to ensure success in the program
  • Ensure every new resident is properly oriented to the program
  • Provide resident information and observation to the RSS and/PM for possible consideration in treatment plan development or modification
  • Provide effective, safe, and relevant programming and activities that align with each child’s treatment plan
  • As required, collaborate with the medical coordinator, educators, caseworkers, approved family members, volunteers, and other individuals working in the interest of the child
  • Maintain program activities within RMYA, licensing, and funding source guidelines
  • Document incidents completely, accurately, and in a timely manner
  • Assist in ensuring the program and campus facilities are maintained in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner to the RSS and accurately complete required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
  • Maintain professional and ethical standards as prescribed by RMYA
  • Maintain personally required training hours
  • Maintain confidentiality in all areas of client and program operations
  • Transport resident(s) when necessary
  • Represent RMYA in a professional manner at approved events in the community
  • Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together
  • Perform special projects as assigned

Paralegal Assistant

Paralegal Services
10.2014 - 11.2017
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.

Education

High school -

Judson High School

Skills

  • Training and mentoring
  • Goal-Oriented
  • Dispute Resolution
  • Verbal and written communication
  • Contract performance monitoring
  • Confidential records
  • Professional relationship building
  • Document Control
  • Time Management
  • Attention to Detail
  • Problem-solving abilities

References

  • Jennifer Midberry, Supervisor, SJRC Belong, (210) 707-7344
  • Julia Galvan, Director of Consumer Affairs (210) 882-6204
  • Brenda Borrego, Supervisor, Paralegal Services, (210) 683-5453

Certificatestrainings


  • Security Awareness
  • Child abuse and Neglect
  • Developing appropriate learning environments
  • Behavior Management
  • Trauma informed care
  • Restorative Practice
  • Defensive Driving
  • Cultural Diversity

Timeline

Senior Quality Assurance and Contracts Specialist

SJRC Belong
10.2021 - Current

Quality Assurance and Contracts Specialist

SJRC Belong
10.2021 - 03.2023

Operations Administrator

SJRC Belong
09.2018 - 10.2021

Paralegal Assistant

Paralegal Services
10.2014 - 11.2017

Program Manager

Roy Maas Youth Alternatives Meadowlands/ The Bridge
11.2009 - 10.2018

Awake Supervisor

Roy Maas Youth Alternatives Meadowlands/ The Bridge

Residential Specialist

Roy Maas Youth Alternatives Meadowlands/ The Bridge

High school -

Judson High School

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Vinessa Mari Martinez