Vinette Carole
Customer Success Specialist
Cypress,TX.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Special Education Teacher
Harry S Truman High School
Bronx, New York
08.2017 - 09.2021
- Developed targeted learning objectives aligned to learner needs or synchronous and asynchronous learning environments
- Analyzed pertinent data to effectively develop learner-centered instruction to achieve optimal results
- Coordinated instructional-related and testing activities with other professional staff, both school, and non-school-based, as required, maximizing learning opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Administered networks by creating user accounts and managing permissions.
- Managed reporting and documentation for Special Education students with high-quality, efficient approach.
- Used Microsoft office and Google suite on regular basis and developed advanced proficiency.
- Planned and taught classes on information literacy and technology use.
- Led campus in use of instructional technology to engage students in interesting and retentive learning.
- Joined forces with teachers and administrators to support curriculum content, learning outcomes and student information needs.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
- Recommended external training material and technologies and worked with vendors in development and presentation of training.
- Taught reading, language arts and social sciences in self-contained ED and LD classroom
- Provided life skills programming for students with moderate to severe autism
- Taught students across multiple classifications and degrees of special needs
- Completed intensive leadership training and provided training to colleagues on applied behavior analysis
Teaching Assistant/ Clerical
Little Ones LLC
NY, NY
10.2014 - 06.2017
- Responsibilities included but not limited to clerical duties, prepared classroom assignments,
- Performed data entry into reporting system, filed each student work separately for future evaluations/meetings
- Communicated regularly with students and parents through cottage visits, student parent meetings.
- Supported numerous classroom teachers in implementing developmentally appropriate curriculum for group of 15 students
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained schedule of support services and attended class sessions.
- Completed daily reports, meal count sheets and attendance logs.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Maximized receptive learning by educating students using hands-on instructional techniques.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
CEO Assistant
Manhattan Youth Organization
NY, NY
05.2008 - 10.2014
- Provide exceptional customer service by establishing and maintaining productive business relationships with customers
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed complex calendar scheduling with focus on proper allocation of executive availability
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Screened calls and emails and initiated actions to respond or direct messages for managers
Education
Master of Science - Education
Hunter College of The City University of New York
New York, NY 01.2022 - 05.2019
Bachelor of science - Psychology
Brooklyn College of The City University of New York
Brooklyn, NYSkills
Conflict resolution techniques
Student records management
Trained in CPI
G-Suite
Training development aptitude
Technical Support
CRM
Creative problem solving
Professional telephone demeanor
Good communication skills
Accomplishments
- Conducting new hire classes in a way that facilitates the learning experience- participants are expected to achieve proficiency within a short period following the learning sessions
- Communicating and following-up to ensure Operation Center Advisors are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions
- Partnering with the Instructional Design team to review customer feedback and deliver training programs that improve end user experience
- Partnering with the Instructional Design team to create training resources such as training handouts, demos, visual aids, hands on training, and reference materials
- Conducting training sessions that are measured on advisor engagement, assessment scores, and advisor attrition
- Auditing the customer service knowledge base software for changes and updates and educating employees to these changes
- Working as member/leader of projects that directly contribute to site success
- Projecting favorable image of the company to promote its objectives and goals and enhance customer relationship
Affiliations
Google Educator Training Case Manager Training/Coaching Certification/ Licenses Certified Special Education Teacher (New York, Texas)
Timeline
Master of Science - Education
Hunter College of The City University of New York
01.2022 - 05.2019
Special Education Teacher
Harry S Truman High School
08.2017 - 09.2021
Teaching Assistant/ Clerical
Little Ones LLC
10.2014 - 06.2017
CEO Assistant
Manhattan Youth Organization
05.2008 - 10.2014
Bachelor of science - Psychology
Brooklyn College of The City University of New York