Summary
Overview
Work History
Education
Skills
Certification
Areas Of Expertise
Timeline
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Vinette Carole

Conroe,TX

Summary

Empathetic and data-driven Customer Success professional with 7+ years of experience guiding clients, staff, and stakeholders through onboarding, adoption, and long-term success. Known for transforming complex programs into seamless experiences by combining relationship management, data analytics, and cross-functional collaboration. Proven track record in accelerating time-to-value, streamlining processes, and driving retention through proactive communication and measurable outcomes. Skilled at aligning leadership, staff, and clients around shared goals, with expertise spanning SaaS onboarding, program ownership, and enterprise stakeholder engagement. Passionate about helping people feel supported and empowered at every stage of their journey.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavior Specialist

New Caney ISD
Porter, USA
08.2022 - 08.2025
  • Served as district subject matter expert for the PASS program, overseeing implementation across multiple campuses and ensuring fidelity to behavioral intervention standards.
  • Led onboarding, training, and coaching for 50+ teachers, administrators, and support staff, equipping teams with the tools and strategies needed to consistently apply program protocols.
  • Owned data collection and progress tracking, building and maintaining detailed behavioral portfolios in PASS Tracker to monitor student performance and provide district leadership with actionable insights.
  • Collaborated cross-functionally with principals, special education coordinators, and district leadership to refine processes, align resources, and ensure interventions met compliance and program goals.
  • Drove continuous improvement by analyzing longitudinal data trends, identifying gaps in program delivery, and recommending adjustments that improved consistency of implementation and measurable student outcomes.
  • Strengthened stakeholder engagement by facilitating communication between school staff, district officials, and families, reinforcing trust and alignment around shared behavioral goals.

Customer Success Onboarding Specialist

Kastle Systems
Houston, USA
02.2022 - 07.2022
  • Owned the end-to-end client onboarding process for 40+ new accounts, coordinating across implementation, product, and support teams to ensure seamless transitions from sales to active use.
  • Streamlined onboarding workflows and documentation, reducing average client setup time by 2 weeks and accelerating time-to-value for new customers.
  • Acted as primary client liaison, building strong relationships through clear, empathetic communication that increased satisfaction scores during onboarding by 15%.
  • Identified and escalated risk signals early, collaborating with product and support teams to resolve issues proactively and protect long-term retention.
  • Standardized reporting and progress tracking for onboarding milestones, enabling leadership to monitor client adoption trends and make data-informed improvements.
  • Laid the foundation for customer growth by equipping clients with best practices, creating upsell opportunities, and strengthening long-term partnerships.

Special Education Teacher

NYC Department of Education
Bronx, USA
09.2017 - 09.2021
  • Served as a trusted partner to 100+ families, therapists, and administrators by building transparent communication channels and aligning stakeholders around individualized student success plans.
  • Leveraged digital platforms (Google Classroom, PowerSchool, Infinite Campus) to track progress and generate data-driven reports, enabling personalized interventions and improving student performance metrics.
  • Led cross-functional collaboration with general educators, specialists, and paraprofessionals, ensuring consistency of support strategies across multiple classrooms.
  • Championed conflict resolution and trust-building, navigating challenging conversations with parents and staff to align expectations and maintain strong partnerships.
  • Designed and implemented progress monitoring systems that streamlined reporting, increased accountability, and informed administrative decisions on student placement and support services.
  • Provided coaching and mentorship to paraprofessionals, fostering a collaborative, solution-focused environment that improved team alignment and student engagement.

Education

Master of Business Administration - Data Analytics

Lamar University
Beaumont, TX

Master of Science - Special Education

CUNY Hunter College
New York, NY

Bachelor of Science - Psychology

CUNY Brooklyn College
New York, NY

Skills

  • Client Onboarding
  • Relationship Management
  • Escalation Management
  • Customer Retention
  • Stakeholder Engagement
  • Onboarding Programs
  • Team Coaching
  • Cross-Functional Collaboration
  • Virtual Support & Instruction
  • Communication Strategy
  • Progress Monitoring
  • Data-Driven Decision Making
  • Feedback Analysis
  • Process Improvement
  • Reporting & Compliance
  • Salesforce
  • HubSpot CRM
  • Microsoft Dynamics 365
  • Zendesk
  • Intercom
  • Google Workspace
  • MS Office 365
  • Zoom
  • Teams
  • Slack
  • Asana
  • Trello
  • Notion

Certification

Human Resources Certification, Syracuse University, 2025

Areas Of Expertise

Client Onboarding, Relationship Management, Escalation Management, Customer Retention, Stakeholder Engagement, Onboarding Programs, Team Coaching, Cross-Functional Collaboration, Virtual Support & Instruction, Communication Strategy, Progress Monitoring, Data-Driven Decision Making, Feedback Analysis, Process Improvement, Reporting & Compliance, Salesforce, HubSpot CRM, Microsoft Dynamics 365, Zendesk, Intercom, Google Workspace, MS Office 365, Zoom, Teams, Slack, Asana, Trello, Notion

Timeline

Behavior Specialist

New Caney ISD
08.2022 - 08.2025

Customer Success Onboarding Specialist

Kastle Systems
02.2022 - 07.2022

Special Education Teacher

NYC Department of Education
09.2017 - 09.2021

Master of Business Administration - Data Analytics

Lamar University

Master of Science - Special Education

CUNY Hunter College

Bachelor of Science - Psychology

CUNY Brooklyn College

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