Vinh Tran
New Orleans,USA
Summary
Dynamic IT professional with over 25 years of diverse experience in leadership, system administration, network administration, and IT support. Proven ability to drive team performance and enhance operational efficiency through strong analytical skills and effective communication. Committed to leveraging extensive technical knowledge to solve complex challenges and deliver innovative solutions. Seeking a challenging role as an IT Team Leader to contribute expertise and foster a collaborative environment.
Overview
26
26
years of professional experience
Work History
Field Service Analyst/Team Leader
Atmos Energy
New Orleans, La
06.2014 - Current
- Work with IT Managers, leadership and vendors to order or assist with ordering various IT hardware including laptops, desktops, MDTs, printers, mobile mounting equipment, modems, antennas, and network equipment according to the needs of the location.
- Identify requirements for computer images and configurations to maximize productivity and reliability. Assist in the design, testing, and implementation of standard images.
- Provide project management on software/hardware upgrades and enhancements. Assist with the implementation of new customer information systems including hardware and software.
- 6. Mentor, coach and support other IT staff to improve technical abilities; and assist in completion of challenging assignments. Delegates routine and less complex tasks to team members as appropriate.
- 7. Disseminate Enterprise IT initiative information to other IT Support staff as well as to end users to keep them advised regarding upcoming technology changes.
- 11. Coordinate with vendors or contractors to ensure proper implementation of wiring plants, communication plants hardware and related systems (includes MDT mounting) where applicable.
- 12. Make recommendations for technical changes and training to improve operating efficiencies, increase adoption and usage, and ensure effective customer service.
- Primary Duties:
IT Specialist/Team Leader
Louisiana Public Health Institute
New Orleans, La
11.2011 - 06.2014
- Collaborates with all Division staff and across LPHI as appropriate and is responsible for maintaining LPHI’s core IT Services, IT Infrastructure, LPHI procurement and project support to the CIO.
- Web Development.
- Server Administrator and implementation: Active Directory, Exchange 2010, VMWare, VCenter. Backup Server.
- Network infrastructure administration and implementation (LAN/WAN), network configuration, planning, installations, upgrades and tuning.
- Support of legacy desktops, laptops and servers.
- Responsible for maintenance and backup of the Company’s internal development servers.
- Manage LPHI helpdesks /Technical Support Team Leader
- Setup client software, grants and maintains access rights, backup data, and provides support for Enterprise Systems.
- IT Asset Management & Procurement
- Manage the upkeep of LPHI Asset Inventory of all LPHI Software/Hardware.
- Aid in the preparation of the LPHI IT budget and monitor spending appropriately.
- Manage procurement of any new hardware/software for LPHI.
- Assist service and support and product development with IT related questions pertaining to outside networks
Systems Administrator
AI Signal Research Inc.
Stennis Space Center, MS
08.2009 - 10.2011
- Install, load and secure servers to NASA security standards.
- Bring new Windows servers to NASA security standards and to meet Federal government security and compliance requirements.
- Provide Network security and network configuration, planning, installations, upgrades and tuning.
- Plan, coordinate the installation, test, operate, troubleshoot and maintenance of hardware and software.
- Servers Administration:
- Manage Enterprise Windows 2003 and 2008 Servers: Active Directory, Exchange Server, analyzes, install windows updates, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers and applications to meet business needs.
- Manage Symantec Backup Exec 2010 r2 server. Schedule back up jobs and tape rotations.
- Manage Exchange Server 2010. Users account setup and logs. Create users Email inbox.
- Manage MS Virtual Servers 2005 R2.
- Network infrastructure Administration:
- Configuration Management of server builds, network appliances and other infrastructure components. Updating departmental policies and procedures.
- Design, implement and maintain all LAN/WAN activities including vendor negotiations, hardware/software selection, resolving connectivity issues, and vendor escalation. Installation of complex operating and network system routines.
Network Administrator/Team Lead
Sazerac Company
Metairie, LA
01.2000 - 01.2009
- Projects budget planning and control.
- Monitoring LAN/WAN infrastructure devices (Router, Switches, HUBs) and providing high level (Tier I) network troubleshooting.
- Provides technical support for Field Sales and Management Team.
- Administrator the NT Servers, Windows 2000 Servers, Windows 2003 Active Directory Server, Email Exchange Server 2003, Citrix Server, and Warehouse Management System Server.
- Provides technical support for network protocols (TCP/IP, Ethernet, Fiber Optic, Wireless, network printing).
- Performs computer systems backups and ensures recoverability.
- Develops and maintains a disaster recovery plan and was very successful before and after Hurricane Katrina.
- Installs PC’s, troubleshoots, repairs and ensure the appropriate software installations and licensing compliance.
- Provides VPN supports for company WAN.
Education
B.S. - Information Technology
University of Phoenix
Skills
- IT Team Leader
- Network troubleshooting
- User acceptance testing
- Application support
- Business analysis
Interests
Photography, teaching computer class, tennis and fishing
Timeline
Field Service Analyst/Team Leader
Atmos Energy
06.2014 - Current
IT Specialist/Team Leader
Louisiana Public Health Institute
11.2011 - 06.2014
Systems Administrator
AI Signal Research Inc.
08.2009 - 10.2011
Network Administrator/Team Lead
Sazerac Company
01.2000 - 01.2009
B.S. - Information Technology
University of Phoenix