Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vinh Nhu Ngoc Khuu

San Jose,CA

Summary

  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
  • Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Coco Chanails
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Planned, scheduled and delegated daily work to team of employees.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Developed marketing content such as recording stories, taking pictures/videos, or promotional materials and advertisements for social media.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Server

Okayama Sushi
02.2023 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Shift Leader

Happy Lemon
05.2021 - 01.2022
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching as well as delegated daily tasks and responsibilities.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Completed inventory counts and ordered merchandise.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cooked boba, prepared toppings and teas to ensure that the store can run smoothly during the day without running out of toppings or teas.
  • Made and served drinks per day with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Cashier/Counter Helper

Yogurtland
01.2021 - 05.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Explained frozen yogurt and ice cream flavors, toppings to customers.
  • Scooped ice cream into cones and cups while remaining mindful of portion sizes.
  • Offered samples of new yogurt flavors to customers.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Cashier/Counter Server

Panda Express
05.2019 - 08.2020
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Managed multiple tasks in high-volume environment.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Demonstrated knowledge and applied proper food handling standards.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Be able to run and control line and crowd with quick and efficient service as well as worked greatly as a team player to ensure providing a fast, exceptional experience to customers.

Barista

Boba Bar
09.2018 - 05.2019
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cultivated to recall customers' names and address each by name.

Education

Bachelor of Arts -

San Jose State University
San Jose, CA
2025

Associate of Arts - Business Administration

De Anza College
Cupertino, CA
03.2023

Licensed -

Jade Beauty College
San Jose, CA
12.2022

High School Diploma -

Andrew P. Hill High School
San Jose, CA
06.2020

Skills

  • Business Development Understanding
  • Google Drive
  • Business Planning
  • Time Management
  • Team Player/Motivation
  • Customer Service and Satisfaction
  • Training and Development
  • Product and Service Knowledge
  • Shift Coverage
  • Scheduling and Coordinating
  • Cash Register Operation
  • Money Handling
  • Refund Handling
  • Online Orders Preparation
  • Order Packaging
  • Inventory Management

Timeline

Server

Okayama Sushi
02.2023 - Current

Assistant Manager

Coco Chanails
01.2022 - Current

Shift Leader

Happy Lemon
05.2021 - 01.2022

Cashier/Counter Helper

Yogurtland
01.2021 - 05.2021

Cashier/Counter Server

Panda Express
05.2019 - 08.2020

Barista

Boba Bar
09.2018 - 05.2019

Bachelor of Arts -

San Jose State University

Associate of Arts - Business Administration

De Anza College

Licensed -

Jade Beauty College

High School Diploma -

Andrew P. Hill High School

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Vinh Nhu Ngoc Khuu