VINICIO VELOZO DELGADO
Gardena,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Holiday Inn
06.2023 - Current
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Food & Beverage Manager
Olive Garden Restaurant
10.2015 - 06.2023
- Responsible for generating ideas and executing policies to build sales through partnering with community organizations and businesses
- Responsible for keeping controllable costs low
- Overall shift execution through delivery of outstanding guest service in casual dining establishment by offering friendly interaction, requesting feedback on individual dining experiences, providing immediate attention to customer complaints and communicating with staff
- Ensured hiring and retention of quality service team employees through continual training, motivation, team building, and development on providing 100% guest satisfaction
- Monitored expenses of liquor and beer, and food costs
- Created atmosphere in restaurant to build and maintain customer loyalty
- Directed and coordinated organization goals and objectives
- Modified timekeeping, scheduling and payroll when necessary
- Ensuring that P&L items are controlled, and company objectives are achieved
- Maintained appropriate employee records/documentation to ensure company is compliant with local/federal agencies
- Assisted in identifying and developing team members for future leadership roles
- Maintained clean restaurant, ensured standards were achieved, served high quality food, and portrayed genuine interest and concern for guests
- Maximized sales and profits through proven sales and service techniques to ensure great guest experience
Food and Beverage Manager
Chili's Restaurant
10.2005 - 10.2015
- Overseeing team performance, leading front-of-house and back-of-house teams, over 150 associates handling team conflicts ensuring and measuring guest satisfaction
- Deliver superior service and maximize customer satisfaction
- Evaluate and improve operations and financial performance
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Upheld restaurant standards for food and beverage quality, team member, engagement, financial goals, standard operating procedures and guest experiences
- Accomplished restaurant and bar human resource objectives by recruiting selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff
- Managed busy and highly popular restaurant with professional, well-trained staff.
Education
Skills
- Managing Defaults
- Greet Guests
- Time Management
- Sales Strategies
- Schedule Preparation
- Managing Scenes
- Supplier Relations
- Budget Controls
- Manage Profitability
- Staff Management
- Team Leadership
- Thorough Knowledge of Product
- Guest Relations
- P&L Responsibility
Languages
Spanish
Full Professional
Timeline
Food and Beverage Manager
Holiday Inn
06.2023 - Current
Food & Beverage Manager
Olive Garden Restaurant
10.2015 - 06.2023
Food and Beverage Manager
Chili's Restaurant
10.2005 - 10.2015
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